Overview
Deskside Support Jobs in Quebec City – Quebec at PeopleToGo
Title: Deskside Support
Company: PeopleToGo
Location: Quebec City – Quebec
Category: IT/Tech, Customer Service/HelpDesk
Position:
Deskside Support/Help Desk/Field Service Technician
Location:
Quebec City, Quebec
Type:
Full-Time/Part-Time or Per Project
Responsibilities:
Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
Handle software installation/support/upgrades
Perform deskside support services installing and troubleshooting of hardware, software and network related issues
Provide 1st level Help Desk support
Perform basic LAN and internetworking related activities
Handle bench repairs (depot service) & remedial maintenance
Respond/update/close calls from National Dispatch/Call Management Center
Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
Knowledge, Skills, and/or Abilities
Required:
Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
Have at 1 – 2 years of deskside support experience
Have strong internetworking and troubleshooting skills
Have A+ certification
May have
other vendor certifications from Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo, HP)
Must be
a self-starter and have the ability to manage multiple tasks
Exceptional customer service skills
Good
communication skills
Ability to
work independently or as part of a team
Ability to
complete tasks effectively with minimal supervision
Must be
available to work flexible work schedules
Must have
a minimum of a Diploma from a recognized IT program
Interested individuals should apply directly with a copy of their most recent resume and daytime contact information.
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