Overview
Deskside Support (L1 and L2) Jobs in Toronto, Ontario, Canada at Net2Source (N2S)
Title: Deskside Support (L1 and L2)
Company: Net2Source (N2S)
Location: Toronto, Ontario, Canada
Role: Deskside Support (L1 and L2)
Location: Toronto, ON, Canada
Term: Contract
Experience:
- 4–8 years in IT Desktop Support or Trade Floor Support within Asset Management or Financial Services
- Experience supporting portfolio managers, traders, and research teams
- Exposure to market-sensitive, time-critical environments
Technical Skills:
- Strong Windows desktop and endpoint support expertise
- Multi-monitor and high-performance workstation setup
- Good to have knowledge of market data platforms (Bloomberg, Refinitiv, FactSet etc.)
- Familiarity with OMS/EMS and portfolio management tools (e.g., Aladdin)
- Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDI
Process & Tools
- ITSM tools such as ServiceNow, Jira or equivalent
- Incident prioritization based on investment business impact
- Knowledge of SLA-driven support in financial environments
Soft Skills:
- Strong stakeholder engagement
- VIP/white-glove support
- Ability to operate in high-pressure, market-driven environments
- Excellent problem-solving and decision-making skills
- Clear and confident communication under pressure
- High level of ownership, attention to detail, and accountability
