Overview
Customer Support Specialist Lead – Financial services Jobs in Mississauga, ON at Remitbee Inc
Full job description
Remitbee Incorporated
2 Robert Speck Pkwy #620, Mississauga, ON L4Z 1H8
Customer Support Specialist Lead – Financial services
Job Summary:Remitbee, a leading fintech company specializing in online money transfer, is actively seeking a highly skilled and motivated Customer Support Specialist Lead. In this pivotal role, you will lead a team of customer support specialists, ensuring exceptional service delivery and managing escalated customer inquiries. Your expertise in Anti-Money Laundering (AML) compliance will contribute to maintaining regulatory adherence and fostering a positive customer experience.
Responsibilities:
· Lead and mentor a team of customer support specialists, addressing escalated customer inquiries.
· Oversee day-to-day operations of the customer support department.
· Collaborate with cross-functional teams to address customer concerns effectively.
· Monitor and analyze customer support metrics, implementing improvements as needed.
· Develop and implement training programs for customer support staff.
· Stay informed about Remitbee’s products, services, and industry trends.
Requirements:
· Proven experience in a leadership role within a customer support team, with prior experience in a fintech company.
· Excellent communication and interpersonal skills.
· Ability to handle escalated customer issues with professionalism.
· Strong problem-solving skills, attention to detail.
· Experience using customer support software and tools.
· Flexibility to work in a fast-paced and dynamic fintech environment.
· Familiarity with Anti-Money Laundering (AML) regulations.
Education and Experience:
· Bachelor’s degree in a relevant field preferred.
· Minimum of 3 years of experience in a customer support leadership role, with prior fintech experience.
Terms of Employment:
· Full-time permanent position (40 hours/week).
Language of Work:
· English is required. Proficiency in additional languages is an asset.
Wage:
The compensation will be $31.25 to $32 based on market and level of experience
Up to 10% Bonus will be paid based on performance
Benefits Package Offered:
Monthly Uber eats credit
Extended health insurance (Drugs, Vision, Dental)
Education credit
Location of Work:
2 Robert Speck Pkwy #620, Mississauga, ON L4Z 1H8
Contact Information:
Address: 2 Robert Speck Pkwy #620, Mississauga, ON L4Z 1H8
· Phone: +1 (647) 689-2323
· Email: [email protected]
Skills Requirements:
· Leadership experience in a customer support environment, preferably in a fintech company.
· Excellent communication and interpersonal skills.
· Problem-solving and decision-making abilities.
· Proficient in using customer support software and tools.
· Ability to thrive in a fast-paced and dynamic fintech environment.
Job Type: Full-time
Salary: $31.35-$32.00 per hour
Expected hours: 40 per week
Benefits:
Dental care
Extended health care
Paid time off
Flexible Language Requirement:
French not required
Schedule:
Monday to Friday
Supplemental pay types:
Bonus pay
Work Location: In person
Title: Customer Support Specialist Lead – Financial services
Company: Remitbee Inc
Location: Mississauga, ON
Category:
