Overview
Customer Service & Retail Front Desk Associate Jobs in Kitchener at Driven Brands
Company:Driven Brands
We invite you to join us at Driven Brands!
Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.
With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.
Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.
JOB DESCRIPTION:
Customer Service & Retail Front Desk Associate – Experienced & Entry Level Positions Available!
Are you a people person? Do you love helping others? Motivated by results?
If so, here is good news for you! Auto Glass Now, (a division of Driven Brands including Auto Glass Now, All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass & A-1 Glass) is offering an opportunity to showcase your skills and join our growing team of Customer Service Representatives and Front Desk Associates!
Experience is VALUED…
Experienced customer service professionals with automotive industry experience can join our team right away making up to $18 per hour.*
…but no experience REQUIRED!
Some of our most successful customer service reps joined our team as trainees with no experience at all, but were once servers, restaurant workers, retail employees, call center employees, auto dealer account reps, or other customer-facing professionals!
PAID TRAINING AVAILABLE!
We will train you how to professionally explain our auto glass repair process, respond to customer inquiries, and manage billing invoices. During training you will earn at least $15/hr* and after training you will make up to $18/hr!*
What our Customer Service Reps love about Auto Glass Now:
Full-time & part-time schedules are available
Competitive base pay rates
PAID TIME OFF for full-time employees
Health, Vision, & Dental Insurance
401(k) company match for all employees
SAME DAY PAY available through myFlexPay
As a Driven Brands Auto Glass Customer Service Rep, your job will be to:
Intake and assist walk-ins, appointments, and returning customers
Create estimates, price quotes, and invoices for auto work
Answer phones and return customer calls
Provide excellent customer service
Assist Manager with daily parts returns
Ensure accuracy when ordering parts
Input documentation on all calls and follow-up with callers as needed
Confirm all mobile jobs parts and materials before dispatching drivers
Open new accounts and service existing accounts
Maintain a professional appearance and positive attitude
All our CSR’s need to meet the following requirements:
Must have a positive attitude and customer service mindset
Must have basic computer skills
Must have strong communication skills
Bilingual (Spanish) proficiency is a plus!
Prior phone or call center experience is a plus!
or more in markets with a higher cost of living
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Title: Customer Service & Retail Front Desk Associate
Company: Driven Brands
Location: Kitchener
