Overview
Customer service representative Hybride Jobs in Longueuil – Quebec at Randstad Canada
Title: Customer service representative Hybride
Company: Randstad Canada
Location: Longueuil – Quebec
Category: Customer Service/HelpDesk
Are you looking for a job with a world-renowned laboratory and environmental testing services company? Are you looking for a position with a
collaborative
environment and opportunities for
professional growth
throughout the company? Are you passionate about helping others, appreciate and aim to preserve the environment and protect the planet? This is the job for you! Under the supervision of the Assistant Director of Customer Experience, the Customer Experience Representative is responsible for providing comprehensive customer support by managing inbound and outbound calls, handling requests via various
communication
channels, coordinating internal and external resources, and ensuring regular follow-up with customers by phone or email.
By working for this company, you contribute to important causes such as environmental protection, and attractive benefits that attract many talented candidates. Permanent position When: as soon as possible Where:
Longueuil Longueuil Salary: from $18.50 to $23/hour
Schedule:
hybrid, 3 days in the office and 2 days
telecommuting
(once training completed) Advantages For this position, here are the benefits offered:
-Permanent position with a stimulating
work environment
that offers development and enhancement.
– Manager who listens and cares about her employees
-Quick start;
-A
work environment
that promotes
employee well-being
.
-Vacation 2 weeks per year;
– Advantageous group insurance plan – 30% employee/70% employer premium – Possibility of contributing to a group RRSP and employer contribution of 3% of salary.
-Employee assistance program
-Parking available;
-Accessible by public transit
Responsibilities
Responsibilities:
-Greet and handle incoming calls and emails in a courteous and professional manner ;
-Manage customer requests via the company website;
-Receive and serve customers at the reception desk according to schedule;
-Identify customer needs and take appropriate action accordingly;
-Provide support to customers and inform them about the company’s services;
-Liaise between customers, consultants and operations;
-Place material orders according to customer requests;
-Maintain inventory of supplies;
-Issue certificates as requested by customers;
-Update customer files;
-Manage credits and make corrections to ongoing projects. Qualifications
-Minimum 2 years experience in customer service or call center environment – Willing to work in a customer contact center environment over the phone – Strong interest in environmental and/or biochemical fields
-Proficiency in Office suite;
French-English bilingualism, spoken and written;
– Experience in a laboratory would be an asset, as the position involves – Excellent customer service skills;
–
Ability to
interact professionally and maintain a
positive attitude
with customers, colleagues and superiors;
– Strong
teamwork
skills;
–
Ability to
solve problems constructively;
– Thoroughness, organizational skills and ability to manage priorities;
–
Adaptability
and
flexibility
;
–
Ability to
work effectively …
