Overview
Customer Service Representative (CSR) Jobs in Mississauga at Club Champion
OUR COMPANY
Club Champion Canada is a custom club fitting and building company, integrating expert component knowledge with quality golf products to bring our customers the best fitting and building services in Canada. We specialize in dealing with reputable brands, while offering an unbiased and results based approach to fitting golf clubs. We currently have 4 locations within Canada with an expanding portfolio.
OUR DRIVE:
We want to inspire and motivate our customers to get the most out of the game they love. We believe that everyone has untapped potential and, with a custom fitting, we can release it. We never accept less than 110% from our staff members to deliver the best golfing retail experience, enabling our customers to get their best results. We are obsessed with everything golf. What’s going on now, what’s new and what’s coming next. We don’t follow, we lead.
If you are a highly driven individual who is passionate about helping others, then we can’t wait to discuss career opportunities with you.
Job Summary:
We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who are passionate about delivering excellent customer service and have strong communication skills.
Responsibilities:
– Respond to customer inquiries via phone, email, and chat in a timely and professional manner
– Provide accurate information and assistance to customers regarding products, services, and order status
– Resolve customer complaints or issues with patience and empathy
– Process orders, returns, and exchanges accurately and efficiently
– Maintain customer records by updating account information
– Collaborate with other team members to ensure customer satisfaction
– Identify opportunities to upsell or cross-sell products or services to customers
– Analyze customer feedback and provide suggestions for improvement
Requirements:
– Fluent in English (both written and verbal)
– Excellent communication skills, both over the phone and in writing
– Previous experience in customer service or a related field is preferred
– Ability to handle difficult or irate customers with professionalism and empathy
– Strong problem-solving skills and ability to think quickly on your feet
– Proficient in data entry and computer skills
Skills:
– Strong phone etiquette and active listening skills
– Ability to analyze customer needs and provide appropriate solutions
– Proficient in data entry and navigating computer systems
– Sales experience is a plus
– Golf knowledge is a plus
If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Apply today to join our dynamic team of Customer Service Representatives!
Job Type: Full-time
Salary: $48,500.00 per year
Benefits:
Company events
Dental care
Extended health care
On-site parking
Paid time off
Store discount
Flexible Language Requirement:
French not required
Schedule:
Monday to Friday
Education:
Secondary School (preferred)
Experience:
Call center: 2 years (preferred)
Customer service: 2 years (required)
Work Location: In person
Title: Customer Service Representative (CSR)
Company: Club Champion
Location: Mississauga
