Overview
Customer Service Representative, Calgary (Work From Home) Jobs in Calgary, Alberta at AlgaeCal Inc.
Title: Customer Service Representative, Calgary (Work From Home)
Company: AlgaeCal Inc.
Location: Calgary, Alberta
Career with a heart!If you like helping people, and you want to feel supported in your work — this is the opportunity for you. Every day, concerned people call the AlgaeCal helpline. They’ve just had bad news about their bones – and they’re scared they might break at any moment. But after talking with YOU, their fear will melt away.
We call our Customer Care Representatives -Bone Health Consultants- and a typical day might include:
Acting as a knowledge base for customers inquiries with respect to our products and their bone health
Actively listening to customers and providing them with everything they need to make an informed decision about AlgaeCal
Supporting our customers through a variety of mediums (email, phone)
Processing orders and returns for customers
Helping customers understand the results of their DEXA bone scans
Updating the records of customer interactions, processing customer accounts, and filing documents. So yes, you’ll need to enjoy administrative tasks to thrive in this role
But most importantly, setting our customers up for MAXIMUM SUCCESS
This opportunity is tailor-made for you if:
You’re highly motivated to work at home. You’ve got a solid customer service background. You are passionate about natural health. You are an expert at building a rapport with customers and devoted to helping people find that
aha moment
– where they go from despair to hope. You’re organized. You’re humble. You think critically and creatively. You love to support and inspire others. You don’t just accept feedback – you WANT feedback, because you’re hungry to be better than you were yesterday. You’re also a brilliant multi-tasker who can effortlessly shift between a variety of priorities.
So if you want to work with some of the nicest people you’ll ever meet. And you want to feel good about making a difference in the world — all while learning about natural health and working in a well organized and supportive workplace — send us your resume. And BTW… some of our senior executives started out in this role — so if you’ve got the talent, there’s no telling where this job might take you 🙂
To best service our clients, our Customer Success Centre is open 7 days per week. Work schedules consist of five consecutive days and will be tailored to meet the business’s needs. That said, we want to make your new role as conducive to your life and so your schedule will rarely change, however successful applicants must be flexible to work the needed fixed schedule.
Example shift rotation: Saturday to Wednesday or Tuesday to Saturday
You’ll also enjoy the following benefits:
$50,000 starting salary with the opportunity to increase rapidly as training targets are met
Generous healthcare plan
Flexible Stat Holidays with the option to bank days for later use
A top-notch Mac computer. We want you to have the best tools
Lots of delicious food – Uber’d to your home
Supported professional development and continued learning through training and coaching
And above all, you’ll join a team that you’ll never want to leave. Culture is everything to us. Yes, we work extremely hard to change as many people’s lives as possible. But we know how to have fun and reward ourselves too.
You should know this…
AlgaeCal is a hyper-growth company, which means that the role is always evolving as the…
