Overview
Customer Service Representative Jobs in Lindsay, ON at Northern Roads Auto Group
Full job description
**Northern Roads Auto Group Inc. is pleased to share that we’ve recently acquired Lindsay Kia!**
Northern Roads Auto Group is more than just a business, a collection of dealerships or rooftops, it’s a place where our family has the privilege to serve yours.
Location:2959 Highway 35, Lindsay, Ontario, K9V 4R4 (Lindsay Kia)
Compensation: $45,000 +based on base salary and bonus opportunities
When you join Northern Roads, you’ll enjoy:
Trusted relationships– We’re a work family and you’ll become a part of the team.
Many employee engagement activities– We want you to want to come into work every day.
Employee Health and Wellness Initiatives –We truly care about your well-being.
Career path planning and training– We want you to succeed and grow alongside us.
There are plenty of other perks and incentives, you’ll have to join us to find out more!
This is a full time position that requires someone who is dedicated and can provide an exceptional experience to our customers at all times. You must be a professional and customer-orientated individual with excellent communication skills.
For the right fit, we are wanting to train someone with EXCEPTIONAL CUSTOMER SERVICE skills to be a Parts and Service Advisor.
The main responsibilities include assisting customers with their inquiries, writing work orders, checking in customer vehicles, maintaining parts, and ensuring timely deliveries of the correct parts. Reporting directly to the Service Manager, you will work across all departments to ensure organization, efficiency and customer satisfaction in the Parts and Service Department.
You’ll love your position as a Customer Service Rep:
Managing orders and inquires through face-to-face interactions, over the phone, internet and by email
Ensure every customer interaction is memorable and positive
Solve customer concerns in a professional manner
Explain all service options to customers including time and cost estimates
Meet and exceed sales targets
Check in customer vehicles, perform a walk around inspection and write the appropriate work order
Develop as many solution methods as possible, attempting to keep costs low
Receive payments from customers (cash and credit/debit) and provide labour estimates when necessary
Assist in routine inventory counts and restocking
Source and place accurate parts orders for customers, and technicians
Ensure a high level of customer satisfaction including handling elevated customer issues until resolution
Maintain detailed records of delivery pick-ups
Assist clients in the parts store
Provide parts for the Auto techs for ROs
Ability to perform parts inventory audits
Additional duties and responsibilities may be assigned or modified as necessary
We’d love to hear from you, if:
Previous Service Advisor and/or Parts experience is considered an asset
Excellent attention to detail
Independence and self-motivation
Excellent written and oral communication skills
Valid G driver’s license and clean driver’s abstract
Technically savvy
Above average organizational skills
At Northern Roads Auto Group, we’ve been operating successful family businesses over the last 40+ years in the heart of the Niagara region. Most recently, we’re excited to be building one of Canada’s largest state of the art Kia dealership with a focus on elec…
Title: Customer Service Representative
Company: Northern Roads Auto Group
Location: Lindsay, ON
Category:
