Overview
Customer Service Representative Jobs in Calgary at Cougar Completion Services
At MiniBulk Inc. we thrive when our people thrive. To put our products and solutions into the hands of clients worldwide, we need a professional who knows how to connect in an outgoing, fun, energetic and professional manner. As a Client Service Representative, you will be responsible for being the support system for business development and account management. We offer a competitive salary and benefits, a supportive and winning team who is very mindful of a work-life balance.
The individual we are seeking must be:
- Able to thrive in a fast-paced environment
- Extremely attentive to detail
- Excellent in multi-tasking and organizational skills
- Proactive in finding solutions
- Has an aptitude for sales
- Very comfortable speaking with clients in-person and on the phone daily
- Able to work well independently and in a team
- Curious and willing to initiate contact with customers
- Well educated in computer systems and CRM’s
- Supportive of their team
As part of the Client Service Team, this individual will be primarily responsible for providing support to key accounts. He/She will get to know each assigned client well enough to be able to proactively service them daily.
Previous experience supporting key accounts is mandatory.
Key Functions:
- Coordinate Orders for Clients from the Sales Team
- Track and Report on Client Deliveries
- Support client on-boarding with E-commerce Solutions
- Direct Support for Clients:
- Assist with account set-up, including credit verification
- Documentation support for quotes, orders and invoicing
- Generate and review monthly inventory reports
- Respond to daily customer inquiries and offer solutions
- Proactively engage and advise customers of updates regarding their orders
- General Office Duties and Document Management
Qualifications:
- Strong proven computer skills in the following programs: Microsoft Dynamics (NAV), Microsoft Teams, Office (Word, Excel, Outlook, etc)
- Excellent English communication skills, verbal and written
- French communication skills would be an asset as well
- Minimum 5 years of Client Service experience in a B-2-B setting required
Expected start date: July 2, 2026
Job Types: Full-time, Permanent
Renumeration: $60,000.00 per year with eligibility for bonus based in company and individual performance
Pay: From $60,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Vision care
Work Location: In person
Title: Customer Service Representative
Company: Cougar Completion Services
Location: Calgary
