Overview
Customer Service Representative Jobs in Vernon at Air Tech Plumbing, Heating & Cooling
Air Tech Plumbing, Heating & Cooling are looking for Experienced Plumbing/HVAC CSR’s to join our team.
Air Tech have been servicing the northern and central okanagan since 2006 and we are growing fast!!
When it comes to company culture and employee happiness, we lead and others follow. We have countless testimonials that will tell you, Air Tech is the best place to work!!!
We are looking for CSR’s that want a career and not just a job. We believe that with the right personality and mindset, then anyone can excel within our organisation.
If you are leader, with a positive winning attitude and you want to be properly appreciated, then please apply for this position, we want to hear from you.
Duties Include but are not limited to:
– Provide exceptional customer service to clients via phone, email, and chat
– Assist customers with inquiries, concerns, and requests in a professional and timely manner
– Analyze customer needs and recommend appropriate products or services
– Discuss additional products or services to maximise customer satisfaction and company revenue
– Maintain accurate and detailed records of customer interactions and transactions
– Perform data entry tasks to update customer information in the database – Outbound call to fill the technicians schedule – Manage the technicians schedule and help them succeed
Additionally you will have:
– Excellent communication skills, both verbal and written
– Fluent in English
– Strong phone etiquette and active listening skills – Experience in the Plumbing & HVAC Industry
– Ability to analyse customer inquiries and provide appropriate solutions
– Previous experience in sales or customer service is preferred
– Proficient in data entry with attention to detail
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the company
Job Types: Full-time, Permanent
Salary: $25.00-$30.00 per hour
Expected hours: No less than 40 per week
Benefits:
Company events
Dental care
Extended health care
Life insurance
Paid time off
RRSP match
Vision care
Wellness program
Flexible Language Requirement:
French not required
Schedule:
Monday to Friday
Overtime
Weekends as needed
Supplemental pay types:
Bonus pay
Overtime pay
Tips
Application question(s):
Do you have HVAC CSR Experience?
Do you have Plumbing CSR Experience?
Education:
Secondary School (required)
Experience:
Call center: 4 years (required)
Customer service: 4 years (required)
Licence/Certification:
Driving Licence (required)
Work Location: In person
Title: Customer Service Representative
Company: Air Tech Plumbing, Heating & Cooling
Location: Vernon
