Overview
Customer Service Representative Jobs in Woodbridge at International Credit Experts Inc.
Are you entrepreneurial, energetic, and obsessed with customer service? We are a leading customer care contact center offering total customer care solutions for renowned clients in the energy and auto sectors across North America. We are hiring customer service representatives to join our growing team and if you’re looking for a new exciting challenge and growth opportunities, ICE-ICCS is a great place to start your career.
Job Duties
Respond to customer inquiries and requests via telephone, email, and chat in a timely manner
Update customer accounts by documenting all inquiries, requests, resolutions, and follow-up tasks on CRM databases
Escalate inquires and requests as necessary to the appropriate department/person as per outlined guidelines
Display a courteous and empathetic attitude to all customers
Perform research to answer customer inquiries and requests
Grow existing customer accounts through exceptional customer service and effective retention strategies
Meet quantitative performance metrics (KPIs) as outlined
Requirements
High school diploma or GED required
1 year of customer service experience (Asset)
Experience working with inbound/outbound calls and customer retention (Asset)
Excellent interpersonal and communication skills
Comfortable working in a high-volume role
Demonstrated ability to prioritize tasks and manage time efficiently
Basic computer skills in various software and web-based applications.
Working Conditions
Cubicle setting
Use of desktop computer and headset
Extra hours offered when available
Ventilated office workspace
Benefits
Competitive compensation based on work experience
Great medical post probation
Yearly Performance Review
Internal growth opportunities for TL, QA etc.
Rewards and recognition program with abundant growth opportunities
Excellent location well connected to highways and with access to public transport
Free Parking
Job Type: Full-time
Pay: $16.55-$18.00 per hour
Benefits:
Dental care
Extended health care
On-site parking
Vision care
Schedule:
8 hour shift
Work Location: In person
Title: Customer Service Representative
Company: International Credit Experts Inc.
Location: Woodbridge
