Overview
Customer Service Rep: Adoptions – Canada Summer Jobs (8 Weeks) Jobs in Ottawa, ON at Ottawa Humane Society
Full job description
JOB PURPOSE
The Customer Service Representative (CSR): Adoptions is responsible for assisting the public through the process of adopting Ottawa Humane Society (OHS) animals
DUTIES AND RESPONSIBILITIES
Provide consultation and support for OHS clients seeking to adopt an animal
Provide information to OHS clients on good animal care practices
Monitor the health and safety of animals available for adoption
Provide adoption follow-up services
Support operations in the Buddy and Belle retail boutique by processing sales transactions, maintaining and organizing stock, and promoting OHS goods for sale
Maintain the Adoption Centre and Buddy and Belle boutique area, facilities, and equipment
Ensure appropriate fees are collected and accounted for
Enter data and maintain data integrity in Chameleon
Support the activities of coworkers, volunteers, students and work placements and provide orientation and training as required
Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies, procedures, collective agreement, and good animal care practices
Produce and maintain accurate reports, records, and files
Participate in supervision, evaluation, training and other meetings as required
Participate in the identification and evaluation of OHS program goals and objectives
Participate in professional development opportunities
Represent the OHS in a professional manner
Participate in public relations and promotional activities as required
Will be required to assume some of the responsibilities of CSR: Intake
May be required to assume some of the responsibilities of the Supervisor: Customer Service or Coordinator: PAL
QUALIFICATIONS
Secondary school diploma or equivalent
Minimum of one year experience in customer service
Animal handling experience preferred
Proficiency in Microsoft Office Suite
Professional working proficiency in spoken and written English is required
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
Employee may be required to work evening, holiday and weekend shifts
Employment is conditional upon the ability to provide services in a safe manner, including, but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animals
Employee will be required to wear a uniform designated by the employer
Employment is conditional upon maintaining confidentiality of OHS information
Employment is conditional upon the ability to work around all species of animals safely
ADDITIONAL REQUIREMENTS
This is a Canada Summer Jobs Grant position. 8-week contract position.
To be eligible, youth must:
be between 15 and 30 years of age at the beginning of the employment period*
be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment**; and,
have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.
The youth must be 15 years of age at the beginning of the employment period. The youth may be more than 30 years of age at the end of the employment period as long as the youth was 30 at the beginning of the employment period.
The Ottawa Humane Society is an equal opportunity employer. The OHS offers accommodation for …
Title: Customer Service Rep: Adoptions – Canada Summer Jobs (8 Weeks)
Company: Ottawa Humane Society
Location: Ottawa, ON
Category:
