Overview
Customer Service Professional/CSP Jobs in Edmonton – Alberta at All Weather Windows
Title: Customer Service Professional/CSP
Company: All Weather Windows
Location: Edmonton – Alberta
Category: Customer Service/HelpDesk, Sales
Position: Customer Service Professional (CSP)
I’m ready. I want a challenge. I want the chance to work in a successful company who lives their corporate values. I’m ready to make my mark.
Are you ready? Founded in 1978 and headquartered in Edmonton, Alberta, All Weather Windows Ltd. (AWW) is a
dynamic
leader in the window and door industry in Canada. Operations include two manufacturing plants located in Edmonton and Customer Solution Centres located in Langley, Edmonton, Calgary, Lethbridge, Red Deer, Saskatoon, Regina, and Winnipeg. We are currently recruiting for a Customer Service Professional to join our Edmonton Customer Solutions Center.
This individual is responsible for serving customers in person, online and via telephone to assess and fulfill their service needs to the highest standards of satisfaction. The Customer Service Professional is accountable for determining the customer needs, complaints, inquires and processing transactions. The Customer Service Professional, as a
brand ambassador
, provides positive brand experience to all customers. They will interact with customers to provide information in response to inquiries about products and services and handles and resolves complaints.
As a Customer Service Professional, you will become an expert at providing our current and potential customers with the best service.
You will
listen to them, understand their needs and communicate – in the most simple and easy to understand terms – the available choices and related services.
The Ideal Candidate
will understand that upholding strong relationships with our customers is the key to the success for our organization. Their ability to demonstrate service that is second to none will be critical as this role acts as an overall representative of the organization. The right candidate would consider themselves to be highly detail orientated, analytical and strong at building and maintaining relationships.
At All Weather Windows we work together to provide an outstanding customer experience, so your team spirit and talent for getting things done will help you find success in this role. In this position, you will be responsible for:
Communicates with customers including contractors, dealers or home owners as well as assigned sales entrepreneurs to ensure all parties are provided with accurate information:
Confirms customer requirements for service and other information (sales & customer)
Address and clarify any customer concerns quickly and efficiently on a wide variety of matters such as installation of wrong product, status of credit, concerns regarding damage done by installer, etc.
Communicate with customers and sales regarding service concerns, complaints, and product inquiries. Completes all paperwork in an accurate and timely manner and to meet divisional standards including processing orders and creating sales quotes by:
Proofreads sales & service orders for completeness and any anomalies or errors
Tracks and expedites orders
Creates RMA’s (Return Merchandise Authorization) for the control of product returns and completes credits and repair orders.
Enters data and edits orders
Ensures any special requirements for installations are ordered Provides administrative support for sales by:
Calling customers for final payment…
