Overview
Customer Service Coordinator Jobs in Murphy, NC at Eller & Owens Furniture
Customer Service Coordinator
Eller & Owens Furniture – Murphy, NC
Full-Time | In-Person
Be the Voice of Care Behind Every Customer Experience.
Eller & Owens Furniture has been serving families throughout Western North Carolina and the surrounding region for more than 80 years. We are a family-owned furniture company built on trust, service, integrity, and long-standing customer relationships.
We are looking for a dependable, detail-oriented, and emotionally steady Customer Service Coordinator to help manage our post-sale customer care process at our Murphy, NC location.
This position is not a typical front-counter customer service job. This role focuses on what happens after the sale: helping customers with product concerns, warranty issues, manufacturer claims, parts orders, damage reports, service follow-up, and resolution tracking.
The right person will be organized, patient, persistent, and able to communicate professionally even when a customer is frustrated. You must be able to listen carefully, document accurately, follow through consistently, and help move service issues toward a fair and timely resolution.
What You’ll Do
In this role, you will:
- Respond to customer questions, concerns, complaints, and service requests after delivery or pickup
- Document product issues, damage reports, defects, warranty claims, parts needs, and customer communications
- Work directly with manufacturers, vendors, delivery teams, sales staff, and store management to help resolve service issues
- File and follow up on manufacturer claims and warranty requests
- Keep accurate records in our internal customer service system
- Communicate clearly and professionally with customers throughout the process
- Receive, organize, and track service parts
- Help identify recurring service issues and recommend improvements
- Represent Eller & Owens Furniture with professionalism, empathy, and accountability
The Person We’re Looking For
You may be a strong fit if you are:
- Calm under pressure
- A good listener
- Detail-oriented and organized
- Comfortable having difficult conversations
- Persistent with follow-up
- Able to manage multiple open issues at one time
- Professional in your written and verbal communication
- Comfortable using computers, email, internal systems, and basic office software
- Dependable, punctual, and able to work independently
- Willing to take ownership of problems until they are resolved
Preferred Experience
Previous experience in one or more of the following is helpful:
- Customer service
- Retail support
- Furniture, appliance, mattress, or home furnishings service
- Warranty claims
- Office administration
- Dispatch, scheduling, or service coordination
- Conflict resolution or complaint handling
Furniture experience is helpful, but not required. The most important qualities are dependability, organization, communication ability, and follow-through.
Why Work With Eller & Owens Furniture?
Eller & Owens is a stable, family-owned company with deep roots in the communities we serve. We take pride in doing business the right way and taking care of our customers long after the sale is complete.
This is meaningful work. You will help customers during the moments when they need us most, and your attention to detail and follow-through will directly affect the customer’s experience with our company.
We offer:
- Full-time position
- Health insurance
- Paid time off
- Stable, long-term employment opportunity
- Supportive team environment
- Opportunity to play an important role in a respected local business
Requirements
- High school diploma or equivalent required
- Must be able to work in person at our Murphy, NC location
- Must be able to commute reliably to Murphy, NC
- Must comply with company workplace policies
- Must be willing to participate in our in-person interview process
Important Note to Applicants
We are looking for serious applicants who are interested in steady, full-time employment and are willing to complete the required in-person interview process. Please do not apply unless you are genuinely interested in the position, able to work in person in Murphy, NC, and willing to follow through with the interview process.
Pay: $18.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Paid training
Work Location: In person
Title: Customer Service Coordinator
Company: Eller & Owens Furniture
Location: Murphy, NC
