Overview
Customer Service Assistant Manager Jobs in Sioux Lookout at Northwest Employment Works
Title: Customer Service Assistant Manager
Company: Northwest Employment Works
Location: Sioux Lookout
Category: Retail, Management
Location: Sioux Lookout
Fresh Market Foods is looking for a dedicated anddynamicCustomer Service Assistant Manager tojoin our team. If you have a passion for customer service and strongleadershipskills, this role is for you!
Responsibilities:
Schedule cashier and supervisor activities, including cleaning tasks and daily operations.
Troubleshoot errors and technical issues, liaising with tech support for resolution.
Monitor stock inventory and follow the first in, first out (FIFO) principle.
Conduct monthly tobacco inventory checks and perform full store inventory annually.
Address customer inquiries, complaints, and compliments.
Educate staff on customer service best practices and company policies.
Ensure front end staff comply with tobacco and lottery guidelines.
Train staff on the use of Dayforce and Dayforce Wallet apps.
Promote health and safety practices among the team.
Educate staff on company protocols and Canadian regulations.
Additionally, perform Cashier and Supervisor job duties.
Chocolate and Candies attractively displayed, well-stocked, and accurately priced (orders to place too).
Qualifications and Skills:
High schooleducationpreferred or equivalent combination ofeducationand experience, with strongleadershipandcommunication skills.
1 to 2 years of previous supervisory or managerial experience in a grocery store orretail environment, with excellent customer service abilities.
Ability towork in ateam environment, with excellent organizational and time management skills.
Basic computer proficiency for scheduling andinventory managementtasks.
Conflicts de-escalation and resolution (with customers and with staff members)
Flexibilityandadaptabilitywith tasks and people management
Outstanding customer service (going above and beyond with care and attention to all customers)
Benefits:
Vacation Pay:10 vacation days after 1 year.
Medical & Dental Benefits, Long-Term Disability program:Accessible after completing a 3-month probation period.
Retirement Savings Plan (RRSP) and DeferredProfit SharingPlan (DPSP):Available after 1 year of employment
Wellness Program:Access to StaffWellness Programwhich encompasses the Fresh Market Foods Gym.
FinancialFlexibility:Dayforce Wallet for pay access when needed.
Staff Discount: 10% discount at Fresh Market Foods and 20% discount at Your Dollar Store with More after 3-month probation.
Terms of Employment:Full-time, including weekends and holidays
Wage/Salary:Starting at $22.00 – $25.00 per/hour (depending on experience)
Closing Date:28, June 2024
Apply with Letter of Interest to:
Liz Ward, Human Resources Manager
Email:
Fresh Market Foods is anequal opportunity employer. We encourage all interested applicants to apply. Reasonable accommodation will be provided during the hiring process.
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