Overview
Customer Service and Sales Representative – for Telecom Client Jobs in Calgary, Alberta at Executive Acquisitions
Title: Customer Service and Sales Representative – for Telecom Client
Company: Executive Acquisitions
Location: Calgary, Alberta
We are a dynamic group of business professionals! We operate the same way athletes do on a competitive sports team–our core values being leadership, integrity, teamwork, and accountability.
As a business, we highlight customer focus.
Our team is trained daily on customer service techniques and retention. Building a strong rapport with the customers in our territories is the very thing that makes our company and our clients achieve success.
Responsibilities:
Receives and processes customer purchase orders
Enters orders received on a provided tablet
Enters electronic, paper, and manual orders online
Verifies and confirms customer orders and delivery expectations
Quotes prices according to uniform pricing strategy and current market pricing
Track order exceptions and maintain them as needed
Sales with Preferred Customers
Direct Customer Service with new and current customers
Teamwork: collaborates with team members
Seeks good communication and cooperation within our organization
Coordinates all routine aspects of customer orders, requests, and inquiries
Identifies and uses internal resources as needed to complete tasks
Supports team goals
Is receptive/flexible/adaptable to change
Understands competitors and their service offerings
Requirements:
Customer service, customer solutions and/or sales experience
Leadership role without formal authority
Effective decision making
Displays effective interpersonal & communication skills (internal/external)
Delivers timely and accurate information to customers & internal business partners both verbally and in writing
Achieves mutual understanding by summarizing & reviewing agreements
Actively listens
Demonstrates understanding of our client’s products and services
Recognizes and responds to new/additional opportunities at existing customers
Reliable transportation to the onsite location (possession of a personal vehicle is highly preferred)
Education/Training:
Bachelor’s degree preferred
Customer Service experience preferred
The right candidate is local to the area and must have reliable transportation to and from the office daily.
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