Overview
Customer Relationship Management Specialist Jobs in Canada at Tekgence Inc
Title: Customer Relationship Management Specialist
Company: Tekgence Inc
Location: Canada
Hi,
Hope you are doing well.
This is Mohit Tewatiya from Tekgence.
Please Go through the Following Job Description and share your resume.
Zoho Administrator/Consultant
Canada – Fully remote.
Top 3 Required Skills: CRM, Application Administration, Zoho CRM Administrator
Role Summary
The Zoho Administrator will be responsible for centralized administration, access
governance, and compliance readiness of the Zoho platform. The role focuses on role
segregation, security controls, license management, and audit support, ensuring the
Zoho environment adheres to SOX and internal compliance requirements. The
administrator will act as a control owner and provide ongoing administrative support to
internal users.
Key Responsibilities
● Own end-to-end Zoho administration, including user provisioning, role
assignment, and permission management across Zoho applications
● Implement and maintain role-based access control (RBAC) and segregation of
duties in line with compliance standards
● Manage user onboarding and offboarding processes with appropriate access
controls and documentation
● Monitor and maintain license allocation, utilization, and optimization
● Configure and enforce security policies, including IP restrictions, login controls,
and access monitoring
● Support SOX and audit compliance by maintaining access logs, user change
records, and control evidence
● Perform periodic access reviews and recertification activities as required by audit
and governance teams
● Provide administrative support for internal users related to access, roles, and
configuration changes
● Coordinate with stakeholders to ensure audit-ready documentation and process
adherence
● Support knowledge transfer and continuity through documentation and
collaboration with extended teams
Required Skills & Experience
● Around 7-8 years of hands-on experience on Zoho platforms including Zoho
Administrator with enterprise-scale user management
● Proven experience in access management, role configuration, and security
governance
● Exposure to audit-driven or compliance-controlled environments (SOX preferred)
● Good understanding of internal controls, access reviews, and compliance
documentation
● Ability to work independently and take ownership of platform governance
responsibilities
● Strong communication and stakeholder coordination skills
Preferred Skills
● Experience supporting global users and multi-region teams
● Familiarity with enterprise audit processes and evidence management
● Zoho certifications (desirable)
Thanks & Best Regards
Mohit Tewatiya | Technical Recruiter | Tekgence Inc.
Mail : [email protected]
linkedin.com/in/mohit-kumar-437022372
