Overview
Customer Operations Leader- Store Jobs in Regina – Saskatchewan at Indigo
Title: Customer Operations Leader- Store
Company: Indigo
Location: Regina – Saskatchewan
Category: Retail
Position: Customer Operations Leader- Store Experience
Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and
customer-focused
people who can help bring our
exciting
mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada.
We offer
a variety of
exciting
opportunities at our retail stores, distribution centres, and
home office
for people who share our passions and want to be part of a
dynamic
and enriching culture.
WHO WE AREWe love books and all things beautiful
We are Canada’s Cultural Department Store Books are our heart and our soul and Great Books are JUST the Beginning…We play by the following rules:
We exist to add joy to our customers’ lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we’d treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and
innovation
every dayWe give back to the communities in which we operate
Job Description
The Customer Operations Leader – Store Experience is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo’s customer service model and on suggesting and selling Indigo’s products, promotions, and programs to our customers. They ensure our customers have a frictionless experience of the store’s omni and payment operations.
They help influence a store culture that promotes
employee engagement
, growth, and development. WHAT YOU’LL DO:
Functional Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigo’s products, promotions, and programs Lead execution of activities to support strategic priorities, sales goals, and profitability targets Act as an advocate for the customer by placing them at the forefront of all decision-making processes Proactively identify and anticipate customer expectations and needs Consistently identify areas for improvement, diagnose issues and work to resolve them Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers Support execution of experiential, marketing, and community elements of customer experience including social media, national and store-level author and kids events, store- level customer initiatives, and Indigo Love of Reading drives Lead execution of payment experience, including maintenance of cash office and payment desk Open and close store as well as responsibility for managing sales floor Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority People Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing
team Support
development of talent by providing feedback on team performance to managers
Collaborate with others to drive flexible and just in time solutions
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see th…
