Overview
Customer Experience Lead Mills Jobs in Vaughan – Ontario at Victoria’s Secret
Title: Customer Experience Lead Mills
Company: Victoria’s Secret
Location: Vaughan – Ontario
Category: Retail, Sales
Description A Victoria’s Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store
Leadership
Team responsibilities include:
Leading and demonstrating
company values
within the store. Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching. Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. Linking results to behaviors and actions to drive top-line sales.
Independently managing labor hours within the store to drive top line sales and profit. Owning the overall appearance and presentation of brand by maintaining
visual merchandising
standards. Collaborating with Sales
Leadership
Teams to ensure seamless
communication
and execution of required actions of the brand. Demonstrating and leading company policy and procedures. Additional duties as assigned, including but not limited to:
Floorset mapping and execution, Product launch support, onboarding, and shipment processing. Minimum Salary : $23.50 Maximum Salary : $29.50 VS&Co provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location. Qualifications Passion for Victoria’s Secret Brand.
Demonstrates excellent
merchandising
skills. Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. A sense of self-awareness with an interest in seeking feedback to improve and develop.
Ability to
monitor/track progress and incorporate feedback into decision-making.
Experience with
influencing cross-functional partners in informal and formal settings to get things done.
Ability to
work nights, weekends, and a flexible schedule.
Ability to
stand for long periods and frequently bend, kneel, and lift.
Ability to
use technology (headsets, mobile devices, computers). 1 year of
retail experience
preferred Experience directing other individuals in the performance of their job duties preferred