Overview
Customer Care Supervisor, Construction Jobs in Vancouver, BC at Amacon
Full job description
About Us
Driven by a passion for detail and a tradition of excellence in design and architecture, Amacon is recognized as one of Canada’s most influential real estate development and construction firms. With five decades of development and construction expertise, a precise level of design and craftsmanship is evident in all the homes and commercial developments that Amacon builds.
Position Summary
Amacon is looking for a dynamic individual with an eye for detail and high service level standards to join the construction team. This position is responsible for assisting the construction department to build homes on schedule and of the highest possible quality. This position is the point person to our valued customers and homeowners and will provide the highest quality customer care in pre-occupancy and after occupancy of their units. There are integral administrative duties within the construction department that are required to maintain efficiency and be on schedule and on budget.
Position Responsibilities
Coordinate with homeowners and trades to ensure requested work is completed as per specifications
Maintain a filing system for control of all customer lists, warranty calls, quality control lists, correspondence, and work orders by homeowners per project
Oversee the Customer Care Team members, provide ongoing training, and review processes to increase efficiency
Process and handle customer requests/inquiries and claims from homeowners, Strata corporations and Property Managers
Help with the recruitment and selection of new Customer Care Team members
Arrange meetings with homeowners at their convenience bearing in mind that your hours of work may vary and extending to some p.m. hours as required
Provide superior customer service during Pre-Delivery Inspection (“PDI”)
Meet with homeowners and contractors to resolve issues and oversee team decisions
Arrange meetings with owners for PDI and walk-through appointments
Manage and help resolve in-suite and common area deficiency items for new buildings
Meet with trades to arrange deficiency repairs, make changes/corrections, etc. as required
Record and monitor service requests information and forward to the appropriate person for implementation
Follow up and monitor progress of individual requested items/claims by homeowner to ensure completion of these
Follow up with warranty managers and representatives to confirm warranty action or customer contracts
Keep a detailed telephone log of all warranty calls and customer details/calls
Schedule repairs with homeowners, Amacon staff and/or trades person(s)
Conduct professional and ethical representation to customers and employees
Ensure the highest quality in our product and act as the quality control in new construction projects
Call, arrange and schedule trades people to correct deficiencies
Assist in completing Strata audits
Assist in completing repairs and/or touch-ups to units at PDI and on-going customer warranty work as needed
Perform other customer care/construction department duties as required
Minimum Qualifications
Education: High School Diploma with a degree or diploma with an industry related focus
Experience: 4+ years in customer service, preferably 1-2 years within the Construction & Development industry
Minimum 1-2 years in Supervisory position
Must have valid driver’s license, as it is required to dr…
Title: Customer Care Supervisor, Construction
Company: Amacon
Location: Vancouver, BC
Category:
