Overview
Customer Care Representative Jobs in Kitchener, ON at Enova Power Corp.
Full job description
Position Summary
Note that this is aSix Month Opportunity.
Enova Power Corp. is the trusted energy provider, dedicated to delivering safe and reliable energy solutions that power our communities forward.
Serving more than 157,000 residential and business customers in the City of Kitchener, City of Waterloo, Township of Woolwich, Township of Wilmot, and Township of Wellesley, Enova Power Corp. is the 7th largest electricity distribution utility in Ontario.
Reporting to the Customer Care Supervisor, this position is responsible for answering and responding to customer inquiries related to customer care; setting up and maintaining customer accounts; and the collection of overdue accounts. Primary contact for Enova Power Corp. customers to respond to general or account inquiries or re-direction to appropriate contacts.
Note that we have two roles where one will be based out of our Victoria Street location and the other out of our Country Squire location.
Compensation
Starting rate is approximately $28.72 /hour
Skills/Abilities
Limited negotiating skills allowing situational assessment and decision making to resolve customer issues
Professional and courteous demeanor in dealing with all customers and staff
Good verbal and written communication skills
Competent in addressing all customer service queries
Skilled in use of Customer Information Systems
Competent in use of personal computers and office software
Ability to remain organized in a fast paced, changing environment
Demonstrates flexibility working in a team environment
Knowledge/Education
Secondary school graduation diploma consistent with a grade 12 level education
Appropriate knowledge of industry regulations, privacy regulations, and company policies to respond to customer inquiries
Experience
A minimum of two years previous office experience in a customer service environment
Responsibilities
Answer and respond promptly and effectively to a high volume of customer and retailer inquiries, via telephone, email and in person, including: bill inquiries and high bill complaints; questions regarding retailer, industry, and conservation issues affecting customers; overdue accounts and acceptable payment arrangements within Company policy
Set up accounts for new services, process customer account changes and maintenance including: pre-authorized payments, equal billing, customer moves, deposits, payment arrangements, letters of reference and customer keys
Process incoming and returned mail and respond to as required, including batching payments
Support for TOU customers utilizing web presentment
Locate debtors of unpaid accounts and initiate suitable collection activity
Process Bank returned cheques
Communicate with the Credit Bureau on customer payments
Maintain and promote a safe and healthy work environment, and comply with corporate safety policies as well as applicable codes, such as the Occupational Health and Safety Act and Electrical Utility Safety Rules
How to Apply
Qualified applicants are to apply by submitting a detailed resume no later thanFriday, March 8th, 2024, at 4:00pmon our Careers Portal.
We sincerely thank all applicants for their interest in this position; however, only those selected for an interview will be contacted. Enova Power Corp. is an equal opportunity employer. If you are selected to participate in the recruitment process for the position to …
Title: Customer Care Representative
Company: Enova Power Corp.
Location: Kitchener, ON
Category:
