Overview
CSR – Customer Service Representative Jobs in Calgary at Eco Medical Equipment
Our Purpose
At ECO Medical Equipment, our purpose is to contribute to exceptional outcomes for clients who may be vulnerable or have complex healthcare needs. We have been providing our clients with the right solutions and excellent service for over 40 years. At ECO, our vision is to be Canada’s largest, most trusted, family-owned provider of homecare, mobility and accessibility solutions. Our team members are compassionate, dedicated, and customer-focused, and they are always looking for creative ways to improve our service.
At Eco, we are looking for motivated team members who thrive in a service-first environment. Our customers are always our priority, and they rely on our team members’ care, commitment, collaboration, and capabilities to improve their daily experiences. Join the ECO team as a Customer Service Representative at our Calgary location and help us make a difference in the quality of our clients’ lives!
Your Contribution
As a Customer Service Representative, you will play a key role in providing professional customer service and sales relations with private clientele, 3rd party funding agencies and government authorized therapists . A day in the life of a Customer Service Representative includes:
Greet all walk-in clients in a friendly professional manner and assist them in finding the proper products that fit their needs or direct them to the appropriate department if they are looking for Accessibility or Service
Answer sales inquiries received by phone, fax and email
Organize showroom and maintain cleanliness
Update pricing on equipment in the showroom
Assist clients interested in rental equipment including educating them on how to use it
Display respectful behavior at all times to employees, clients, managers and stakeholders
Resolve client complaints and rebuild relationships to maintain long term clientele prior to escalating to a manager
Collect payment for deposits and invoices before equipment is provided to client
Provide support to Outside sales reps when required
Your Qualifications
High School Diploma or Equivalency
Experience in the home medical industry is considered an asset
Knowledge and experience with Windward POS system is considered as asset
Sales training considered an asset
Patience, compassion and strong listening skills
Willingness to learn and develop new skills
Clear communication and a positive attitude
Hard working and Punctual
Criminal record check may be required
Applicants should be comfortable dealing with vulnerable people that have various special needs and be empathetic to their circumstances. Applicants must be compliant with public health and workplace safety regulations. Given the nature of this role, this compliance may require applicants to, among other things, be fully vaccinated against COVID-19 and able to provide satisfactory proof of vaccination.
Our Commitment
Our commitment to you is to foster a culture of learning and development that will provide opportunities for you to use your creativity to leave your mark and make an impact.
Our clients count on our team members to be there when they need them, and we recognize that by providing a robust compensation plan including group insurance, long service recognition, and an industry leading vacation allowance.
You will have access to ongoing training and professional development as well as rewarding career opportunities.
ECO is committed to an inclusive workplace. We are proud to be building a culture of acceptance, diversity, equity and inclusion where everyone can be successful.
Ready
Please submit your application through Indeed.
Thank you for your interested in joining the ECO Medical Equipment team! Successful applicants will be contacted.
Job Types: Full-time, Permanent
Pay: From $21.00 per hour
Expected hours: 40 per week
Benefits:
Casual dress
Dental care
Employee assistance program
Extended health care
Schedule:
8 hour shift
Day shift
Monday to Friday
Supplemental pay types:
Overtime pay
Education:
Secondary School (preferred)
Work Location: In person
Title: CSR – Customer Service Representative
Company: Eco Medical Equipment
Location: Calgary
