Overview
contact centre agent – customer service Jobs in Mississauga at Omcan Inc.
Education: Secondary (high) school graduation certificate
Experience: 1 year to less than 2 years
Tasks
Act as spokesperson for an organization
Answer written and oral inquiries
Conduct public opinion and attitude surveys
Develop, implement and evaluate communication strategies and programs
Gather, research and prepare communications material
Access and process information
Address customers’ complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Arrange for refunds and credits
Explain the type and cost of services offered
Issue receipts and other forms
Maintain records and statistics
Order office supplies and maintain inventory
Perform general office duties
Receive and log complaints
Explain procedures, risks and benefits to clients
Maintain and manage digital database
Answer clients’ inquiries and provide information
Consult with clients after sale to provide ongoing support
Personal suitability
Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Organized
Team player
Work Term: Permanent
Work Language: English
Hours: 40 hours per week
Title: contact centre agent – customer service
Company: Omcan Inc.
Location: Mississauga
