Overview
Color & Curl Concierge Cosmoprof Jobs in Calgary – Alberta at Sally Beauty Holdings, Inc
Title: Color & Curl Concierge Cosmoprof
Company: Sally Beauty Holdings, Inc
Location: Calgary – Alberta
Category: Sales, Retail
Job Title:
Color & Curl Concierge Company: BSGThe Color & Curl Concierge is our steward to the industry demonstrating our dominance in all things color related and in talent development, technical, business and selling skills. The Concierge maximizes sales by maintaining and expanding (opening new doors) a customer base through market analysis, selling approved beauty products, introducing new products and concepts, providing customer service, conducting product
education
in store and virtual.
Offering color & curl/texture consulting services to professional beauty salons, barbers, spas, schools and licensed cosmetologists. Primary
Duties:
Grow Yourself% Dominate the industry in talent development, technical and selling skills.
Passionate desire to
learn and grow
. Striving for
continuous improvement
while owning personal development and growing techniques to generate new customers.
Schedule, prepare and follow through on business development days to increase
product knowledge
and develop professional vendor and customer relationships.
Remain agile to changes in the market while building industry knowledge and intuition to be able to be nimble in order to react to a competitive the Category expert in Color & Curl/Texture, sharing information with team and customers.
Create an organized
work environment
and workflow to be able to most efficiently service customers.
Grow Team and Culture% Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed. Attend all meetings, functions and events and maintain regular contact as established by the Company or Supervisor.
Conduct effective basic in-store/salon and virtual
education
. Determine customers’ needs and offer products and services to best align their products and needs. Conducts periodic meetings to keep employee relations at a high level and to keep employees informed of relevant information by utilizing
leadership
skills.
Initiate business relationships that gain customers’ trust and confidence so that selling and customer service can be delivered more effectively.
Grow the Business% Develop and review market analysis, organization of prospect funnel process, opening new accounts with follow up and follow through.
Meet or exceed established metrics, color growth goals as well as other standards and expectations that may be created.
Establish technical expertise pertaining to products and programs.
With consideration for salon accounts, implement marketing and
merchandising
programs, and survey assignments to complete social marketing services to support store business. Utilize Social Media to drive business and market customer and vendor events.
Create customer profile system for each major account, containing pertinent account data and facts that accurately outline marketing, sales, and
merchandising
strategy levels for each.
Responsible for ensuring all customer service issues and questions are resolved in a timely, appropriate and effective manner. Key point of contact for customers to resolve questions, issues or disputes along with store manager in the categories of color and curl.
Ensures all store opening and closing procedures are performe…
