Overview
Client Success Manager (SAAS) Jobs in Remote at Dealership Accelerator
Client Success Manager (SAAS)
*PLEASE READ AND UNDERSTAND BEFORE APPLYING*
To qualify for an interview, you must:
– Record a video of yourself in the exact setup you would use for client video calls.
– The video should include a brief introduction of yourself and explain why you are a good fit for the role. (Feel free to be as creative as you like. This is just to ensure you have a proper setup for the role and to highlight serious candidates.)
What we’re looking for:
– A high-quality camera setup and professional demeanor.
– Strong communication skills in virtual settings.
*PLEASE SEND ALL RECORDINGS TO THE FOLLOWING EMAIL*
[email protected]
Please Include your name in the subject field of the email
The Role
We’re growing our team! Are you a Client Success Manager who can help our clients thrive, from discovery – to onboarding and beyond? Let’s find out.
This role centers around one thing: speaking with our customers. In your customer-facing calls and video meetings, you’ll be teaching them and their staff how to best leverage our platform. You’ll build relationships with customers and communicate their unique needs to our supportive team.
Keys to success in this role are the ability to remain consistent in your quality of service with each customer. You’ll have a full organizational structure and team to leverage while striving to hit your goals (some set by us, and some set by you!).
As a key link between our customers and internal departments, you’ll also be a first point of contact for many customer concerns or feature requests, which inform product growth.
Our Company and Promise to You
Our company is growing fast, leading a new and explosive sector. Our team is united by a drive to stay ahead of the competition by putting our heads together and pushing in new directions fast.
This role will amplify your career. From taking on new challenges, to following the lead of incredible mentors, engineers, data experts, marketing pros, and fellow CSMs. We promise you will grow, learn, make a difference, and have a very notable entry in your resume.
Who We’re Looking For
If you’re a person who is driven by customer success, or if you’ve been serving customers through a different position, then this role is tailor-made for you. Are you good at:
– Collaborating with others to bring knowledge from other departments into your work
– Working directly with clients to achieve success, putting their needs first
– Communicating with fellow team members, keeping the team informed
– Identifying opportunities for product expansion
– Communicating with respect
You’re an ideal candidate if you also:
– You love inspiring others with enthusiasm
– You know how to find the path to success in diverse situations
– You’re seasoned and know how to keep customers excited without over or under-promising
– You have experience working at a tech company
What You’ll Do
As Customer Success Manager, you’ll be responsible for:
– Onboarding new customers and training their staff on how to use our product effectively.
– Identifying opportunities for onboarding efficiency, account expansion, and revenue creation within our customer base.
– Advising our customers on how to improve their performance and increase their return on investment.
– Clearly communicating the benefits of new product features and ensuring customers promptly adopt them.
– Quickly identifying gaps in our product that impact the success of our customers.
– Working closely with our product and engineering teams to ensure issues are resolved.
– Proactively talking with customers to ensure they get the most value out of our service.
– Developing and nurturing customers into advocates to increase brand awareness and build a sense of community.
– Analyzing data and results to guide product and customer success improvements.
– Conducting webinars with groups of customers to assist with onboarding and product use.
– Identifying opportunities for proactive customer training.
What You’ll Need
The following experience is relevant to us:
– At least 2 years of professional experience in Customer Success or Account Management.
– Experience in building and maintaining strong relationships with customers.
– A great track record of expanding revenue and mitigating customer churn.
– Experience working closely with other functions like Marketing, Sales, and Product.
– Excellent communication skills, a great listener.
– Tech-savvy and experienced in implementing software on an account-by-account basis.
– Experience working with customer communication tools, such as intercom or hubspot.
Why Join Us
Working here can accelerate your career and give you the opportunity to work with world-class talent. We are at the forefront of an emerging industry. We’re a team that loves what we do, and we all thrive on our ability to make an impact. Ready to see if you’re the right fit? If you’re still reading this, apply!
Job Type: Full-time
Pay: From $4,247.00 per month
Benefits:
Casual dress
Flexible schedule
Work from home
Schedule:
Monday to Friday
Weekends as needed
Application question(s):
How would you handle this example scenario. Our product acts as a lead-nurturing tool + crm for clients. Using our service means they expect to assist their sales team and make more deals. After a successful onboarding; which included training some of the client’s staff on the software, the first month is wrapping up.
The client sends you an email stating they’re unsure if they’re seeing the difference in sales they were expecting in the first month.
What would your response be to this email, and what next steps would you propose?
note, please take time to think about this question, we encourage the use of AI to assist in daily work, but please highlight your own problem-solving skills and personal touch in this answer.
Share an example when a customer encountered a technical hurdle you weren’t able to solve immediately. How did you inform the customer, what next steps did you propose, how did the customer respond and what was the outcome?
Experience:
Customer relationship management: 1 year (required)
Language:
English (preferred)
Work Location: Remote
Expected start date: 2024-07-08
Title: Client Success Manager (SAAS)
Company: Dealership Accelerator
Location: Remote
