Overview
Client Service Manager II – Virtual Pharmacy Jobs in Edmonton – Alberta at TELUS
Title: Client Service Manager II – Virtual Pharmacy
Company: TELUS
Location: Edmonton – Alberta
Category: Customer Service/HelpDesk, Management
Description
JOIN OUR TEAM
The TELUS Health Virtual Pharmacy team is seeking a highly organized and
customer-focused
individual to
join our team
. As a Client Service Manager, you’ll seek to develop a positive customer experience, foster relationships and support brand loyalty. You’ll promote the benefits and ease of our service by communicating with internal stakeholders, technical departments, brokers and insurers.
KEY
RESPONSIBILITIES
Executing onboarding program with key customers, collaborating with sales and customer success teams across TELUS Health Manage key accounts as the key point of contact for issues and complaints and supporting with ongoing tracking and reporting against targets Drive client governance meetings to share data, trends, product updates and cross-sell opportunities Leverage available data to create accurate reports for internal and external users Act as primary liaison with marketing team to ensure sales and onboarding collateral meets the needs of the business;
including leading a patient email
communication
plan Review customer feedback and seek to improve all aspects of the client experience with the company Collaborate with Pharmacy Operations team to ensure
continuous improvement
and implement any changes based on customer feedback; support custom onboarding programs Build strong relationships, liaising with internal and external stakeholders Stay up to date with industry trends and their potential impacts to customers and marketing programs Qualifications The successful candidate must be a highly motivated self-starter with an engaging
leadership
style.
You must have the ability to efficiently manage a
fast-paced
project and collaborate with the project team to ensure success. Key qualifications include:
Bachelor’s degree in business, administration, or in a related field, and/or experience in a customer success, a client facing or a
client support
capacity Ideally 5+ years of experience customer experience Experience in the insurance, benefits or pharmacy fields Experience in customer onboarding or implementation programs Exceptional ability to communicate and foster positive business relationships Understanding of drug benefit programs, preferred pharmacy networks and group benefits an asset
Ability to
plan, prioritize, coordinate, and manage multiple projects with
attention to detail
Experience with
Google Suite and/or Kroll Pharmacy System would be an asset Bilingual in both French and English would be an asset By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
