Client Care Warranty Specialist

Job Description

Objective:

This role reports to the Construction Manager and focuses primarily on ensuring homes are ready for possession with zero deficiencies, conducting warranty inspections and managing trade days to ensure warranty concerns are dealt with in a timely manner, as well as managing after-hours emergency calls. When warranty duties permit, this dual role also works with the construction teams to complete site tasks and support the field team, such as QC inspections during the course of construction, frame checks, and other duties as assigned.

Role & Responsibilities:

• Inspect homes prior to possession dates for any deficiencies.

• Meet with clients on possession date and pre-occupancy to ensure quality of product.

• List any customer concerns.

• Conduct warranty inspections with clients at their pre-appointed warranty dates.

• Organize and manage trade days to ensure warranty items are dealt with.

• Hands-on with tools to repair warranty issues.

• Answer emergency calls post possession.

• Assist with show home set up.

• Assist with storage and maintenance of Cantiro assets.

• Fulfill Sales Team show home service requests.

• Assisting the construction team on an as needed basis

Qualifications & Education Requirements

• Minimum 4+ years’ experience in residential construction/renovation.

• General knowledge of Alberta Building Code and Construction Performance Guide for New Home Warranty in Alberta.

• Class 5 Driver’s License, a clean driver’s abstract (company truck provided)

Please note, due to the nature of this role, successful candidates must undergo a background check

• Personal hand tools that include basic cordless tools.

• Attention to detail and pride in workmanship.

• Excellent communication skills.

• Self-motivated, team-player, organized and proactive.

• Basic understanding of MS Office (Word, Excel, and Outlook).

• Ability to effectively and efficiently solve problems.

• Work with minimal direct supervision.