Overview
Client Care Specialist (Bilingual – French) Jobs in Ottawa, ON at The Credit Counselling Society
Full job description
What This Role Involves:
The Client Care Specialist is the Credit Counselling Society’s (CCS) first point of contact for the clients who call in looking for help with their finances. Bilingual fluency in both of Canada’s official languages (English and French) is a requirement for this position, and given that we support our clients in a variety of languages, fluency in other languages is an asset.
This role is an ambassador for the organization, building trust with clients and offering them an empathetic and calming presence during challenging circumstances. You will need to use active listening skills to ensure you are providing the appropriate resources and supports for a client, depending on their specific situation.
In this role, you will use your judgment to determine how to best help the client, easing their concerns and connecting them with a Credit Counsellor when appropriate, or other resources where applicable. Regardless of your background, you will receive training and support to help clients with their initial questions regarding their financial situation.
In addition to clients who call in, we receive a number of online inquiries as well. Part of this role will involve reaching out to clients who have asked us to contact them, to go through the intake process. Your role will also include fulfilling a number of administrative tasks to support their success during their relationship with CCS. Yours is an important role in the client’s financial journey!
What We Have To Offer:
The starting salary for this role in the outlined location is $41,210, but this may fluctuate based on geography and previous education and experience.
In addition, we offer an annual salary review process each January, so the successful candidate can expect to receive regular increases to their salary, subject to meeting established performance objectives.
We are proud to qualify as a Great Place to Work! Our employees love the close-knit team environment and the commitment to work-life balance, which includes a 35 hour work week and generous time off provisions! It’s important to us that every member of our team feels safe, supported, and respected at work. To support this goal, we are an Employer Partner of the Canadian Centre for Diversity & Inclusion (CCDI), offering every member of our team a chance to learn more about the role we all play in creating that space together.
In addition, we are all rewarded by the meaningful work we do, and the opportunity to make a difference in the lives of our clients each day. Our team has the opportunity to work remotely on a hybrid basis, but even though we aren’t in the same office, we have chat groups and activities supported by our Culture Club, to offer our team the chance to develop relationships and have some fun at work too!
In addition to a great workplace culture, our employee experience and compensation package includes:
A comprehensive health and wellness benefits package, including $850/year for prescription coverage, $3,150/year for a Health Spending Account, $300/year for a Wellness Spending Account, and $300/year for a myFlex benefit to be allocated between the Health and Wellness Spending accounts to best meet each employee’s needs. (These benefits are prorated for the first year of…
Title: Client Care Specialist (Bilingual – French)
Company: The Credit Counselling Society
Location: Ottawa, ON
Category:
