Overview

Business Solutions Analyst – Enterprise Service Management Jobs in Edmonton at University of Alberta

This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.


Location – This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

Reporting to the Enterprise Service Management Lead under Core Business Solutions in Enterprise Applications, the Business Solutions Analyst supports business requirements analysis, business process re-engineering, solution design, configuration, integration testing and continual service improvement in relation to the University of Alberta Enterprise Service Management solutions, tools and technology. The Business Solutions Analyst supports the Enterprise Service Management Lead in the implementation and support of business solutions, coordinating the application change process and providing application support in collaboration with business services staff, Enterprise Applications staff, IST staff and external service providers.

The Business Solutions Analyst provides in-depth application consultation to central business services departments, faculty/college administrative offices and campus users in business analysis documentation, enterprise solution analysis and design, change management and solution delivery. The Business Solutions Analyst leads requirements validation, analysis, design, configuration, testing and delivery efforts, resolves application problems and communicates solution training and procedures as they relate to the application.

The Business Solutions Analyst will ensure that solutions are documented for operations and maintenance purposes; will actively participate and manage application enhancement, feature enablement, upgrades or new implementation projects; and will manage and support the assets entrusted to them.

Information Services & Technology (IST) is the central support group for the university’s technological landscape. IST plays a pivotal role in ensuring the evolution and smooth operation of technology for teaching, learning, research and working at the University of Alberta. Beyond having expansive technical expertise, IST fosters a supportive environment where our staff values include compassion, connection, collaboration, creativity and courage. If you are passionate about leveraging technology to empower education, research and to drive institutional excellence, join us and be part of shaping the future of the University of Alberta through innovative IT solutions.

  • Recognizes opportunities for business services to leverage technology for client self-service, automation of manual processes, automated business processes, improved data quality, support access to information, or an enhanced user experience.
  • Organizes, designs, configures, documents and executes testing in accordance to defined business processes, as part of system integration testing, including follow-up on deviations with subject matter experts and end users.
  • Facilitates and participates in requirements gathering and analysis of discipline-focused application, module and feature functionality during upgrades and new development projects.
  • Performs configuration (e.g., forms, workflows, business rules, catalog items, integration services, reports), prototyping or proof of concept exercises to effectively evaluate or demonstrate solution feasibility, business value and potential benefits.
  • Post-secondary degree or an acceptable equivalent combination of education and experience may be considered.
  • 2 years business analysis experience related to complex business process review, business process management and enterprise application implementation (design and configuration), enhancement and/or production support is required.
  • Working knowledge and understanding of applications and technologies that include, partially include or similar, but not limited to:

    • Enterprise Service Management solutions (such as Freshservice, ServiceNow)
    • Structured Query Language (SQL) syntax for relational database management systems like MS SQL Server or MySQL
    • Business Process Management, Workflow Administration and Automation Tools and Technology
    • Data Query and Report Development Tools
    • End User Training Tools and Techniques
    • Application Testing Tools and Frameworks
    • Microsoft Office or Google Suite Collaborative and Productivity Products
    • Adobe Acrobat DC, Adobe XD
  • Demonstrated experience providing in-depth analysis and administration of Enterprise Service Management (ESM) applications in support of business service areas and end users.
  • Experience participating in enterprise application change initiatives, troubleshooting application issues, and communicating technical procedures and solutions to diverse stakeholders.
  • Knowledge of application strategy development and experience supporting the design and implementation of enterprise administrative applications in collaboration with business partners.
  • Experience contributing to application security design and working with technical teams to ensure compliance with established security standards, policies, and best practices.
  • Understanding of security assurance principles, including governance, policies, procedures, risk management, and access control practices.
  • Experience administering user and agent access, including provisioning, modifying, and removing system access in accordance with organizational policies and procedures.
  • Knowledge and understanding of Freshservice (or equivalent) features, tools and technology including but not limited to configuration, security administration, third party integration, and reporting and analytics.


Application Instructions

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This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).


This position offers a comprehensive benefits package.

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people – from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l’université à postuler.

Title: Business Solutions Analyst – Enterprise Service Management

Company: University of Alberta

Location: Edmonton

 

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