Overview
Branch Coordinator Jobs in Brockville – Ontario at Fire Safety and Protection
Title: Branch Coordinator
Company: Fire Safety and Protection
Location: Brockville – Ontario
Category: Administrative/Clerical
About Us
Georgian Bay Fire & Safety Ltd., a Fire Safety and Protection, LLC, company, is one of the largest independent Life Safety & Property Protection companies in Canada. We are seeking additional members for our growing team. Our Fire Alarm, Security, Sprinkler, and Electrical professionals are protecting people and property every day. In business since 1969, we are a well-respected organization with a focus on customer service, with offices across the province and a single source approach of having electricians, sprinkler fitters, security technicians and suppression technicians in house.
We continue to attract great staff and clients, and that continued growth offers excellent opportunities for our exceptional team.
Job Description:
ABranch Coordinatoris responsible for overseeing the day-to-day operations of the office and ensuring that administrative tasks are completed efficiently and accurately. The role requires strong organizational skills,attention to detail, and the ability to prioritize tasks to meet tight deadlines.
Overall, the Branch Coordinator in the fire and safety industry plays an essential role in ensuring the smooth running of the office, supporting the work of the management and staff, and maintaining a safe and healthy workplace.
Key Responsibilities:
Administrative Support
Answering phone calls and emails, managing correspondence, and responding to customer inquiries
Strive to maintain the highest level ofcustomer satisfaction
Process all documents with accuracy and efficiency
Organizing and coordinating technicians’ schedules, meetings, and events
Preparing reports, presentations, and other documents as required
Maintaining accurate records and filing systems
Coordinating travel arrangements for staff and management as required.
Scheduling:
Schedule routine service work to achieve maximum efficiency
Schedule emergency service calls
Assist service technicians with site information
Address customer service inquiries and concerns in a professional manner
Pre-appointment contacting of customers to confirm appointment, terms and other information
First call resolution proficient – Helping customers on the spot without a phone call or 2nd visit back to site.
Strive to maintain the highest level ofcustomer satisfaction.
Receives inventory and processes PO’s.
Gathers parts for technician jobs.
Financial Management
Assist with the preparation of invoices, purchase orders, and expense reports
Managing accounts payable and receivable records to send to Corporate Finance
Assisting with preparing budgets, processing and tracking local work orders, local purchases and ensuring associated documentation is processed for Corporate Finance.
Human Resource Management
Assisting with onboarding of new staff
Assist with the coordination of employee training
Health and Safety
Coordinating emergency response procedures and drills at local offices
Qualifications and Skills
Business Administration Diploma or equivalency is preferred
2-5 years of work experience in related field is an asset
Excellent knowledge of Microsoft Office Suite products and high level of computer proficiency
Strong organization skills and the ability to multi-task in a high paced environment
Scheduling experience is an asset
Positive attitudeand team player!
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to…
