Overview
Bilingual Customer Service Representative Jobs in Montréal – Quebec at Prime Hires
Title: Bilingual Customer Service Representative
Company: Prime Hires
Location: Montréal – Quebec
Category: Customer Service/HelpDesk, Language/Bilingual
Est.
Start Date:
May 1st, 2024
Pay Rate: $29
Work Location:
Downtown Montreal, QC
Hours:
Monday to Friday, 9am
-5pmWork Type:
Hybrid, 3 days/week in office (Tuesday-Thursday)
Job Description
Responsibilities
• Reviews and/or processes received transactions accurately and in a timely manner.
• Provide excellent service to internal and external clients, whether emails, phone calls or correspondence. Respond to inquiries received from internal and external clients, after appropriate research and analysis. To do this, find the best way to solve the problem and accurately process the necessary operations.
• Collaborates with teams located in various offices to achievedynamicvolumes and meet service standards.
• Demonstrates apositive attitudein finding solutions to problems.
• Contribute to theoptimizationof service efficiency by suggesting process improvements.
• Collaborates effectively with the other departments
Competencies:
• Consistently meet or exceed productivity, quality and service standard objectives.
• Multi-task and prioritize on a daily basis to maintain workload and to address urgent/rush cases.
• The versatility to do many different types of work within the business area.
• Consistent demonstration offlexibilityandadaptabilityin a rapidly changing environment.
• Confidently communicate (written or phone) with internal, external clients, sponsors, agents and brokers in a courteous and professional manner
• Routinely demonstrate ownership and accountability of all requests in a proactive rather than reactive manner.
What we are looking for
• Bilingual (French & English) is required
• College diploma or relevant work experience
• Ability to work independently, with minimal direct supervision
• Demonstrated decision-making skills
• Entrepreneurship, initiative andattention to detail
• Strong interpersonal skills and verbal and writtencommunication skills
• Ability to work in afast-paced environment
• Ability to respond positively and constructively to challenges and opportunities
• Organizational skills and ability to multitask
• Excellent customer service skills
•Resilienceand sense of adaptation
• Solidproblem solvingand decision-making skills
• Self-starter with excellent initiative andattention to detail
• Successful experience in working in a customer service or administrative environment
