Overview
Bilingual Client Care Representative Jobs in British Columbia at Equitable CA
Full job description
At Equitable, we realize that your work life is not just about performing a job; it’s about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.
Position Title:Bilingual Client Care Representative
Reports To:Manager, Client Care Centre
Department:Individual
Term:Permanent Full-Time
Schedule:8 hour rotating shift between the hours of 10:30am EST and 7:30pm EST / 7:30am PST and 4:30 pm PST
Location:British Columbia
Start date:June 10, 2024
Work Arrangements:You will work from your home office 100% of the time. You may be required to be in-person at our office in Waterloo, ON or another assigned location within the Waterloo Region, on an as needed basis. Sales related roles may be required to travel based on the assignment.
The Opportunity:This is NOT your typical client care centre role in a massive team like so many other client care centres out there. You will work on a smaller team in a less rigid environment where people are valued and where putting the client first is the only way we do business.
Most people and organizations look at client service as an entry-level role. At Equitable, our Client Care Representatives are subject matter experts in all aspects of our Individual Life and Critical Illness products and can quickly answer questions and resolve different problems for our customers. We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling!
Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization.
Join a recognized service leader in the insurance industry today and one of Waterloo Area’s and Southwestern Ontario’s Top Employers!
What you will be doing:The Client Care Representatives are our brand ambassador, providing excellent customer service to internal and external customers (our clients, advisors, and our regional sales and service offices). You’ll take ownership for effectively resolving life and critical illness insurance related inquiries using a thorough knowledge of the products and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you will also respond to email inquiries.
You will also have the opportunity to work closely with other departments and learn about what they do as you work with them to resolve inquiries.
What you will bring:
Bilingual proficiency in spoken and written French/English
Previous experience in a phone-based client care/service role is required
Previous experience in an insurance company, or a related medical field is an asset
Superior interpersonal skills to manage relationships with internal and external clients
Excellent listening skills to facilitate positive outcomes with inquiries and difficult callers
Ability to work well under pressure in a fast paced environment
Excellent verbal and written communication skills
What’s in it for you:
A healthy work-life balance with employee wellness top of …
Title: Bilingual Client Care Representative
Company: Equitable CA
Location: British Columbia
Category:
