Overview
Bilingual Call Center Representative/Fluent in Spanish & English Jobs in Sydney – Nova Scotia at Mass Markets
Title: Bilingual Call Center Representative/Fluent in Spanish & English
Company: Mass Markets
Location: Sydney – Nova Scotia
Category: Customer Service/HelpDesk, Language/Bilingual
Position: Bilingual Call Center Representative (Fluent in Spanish & English)
POSITION OVERVIEW BILINGUAL SPANISH SPEAKING CALL CENTER JOB OPENINGS We are looking for bilingual call center representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions. In this roles, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world.
Candidates should have excellent
communication skills
, willing to learn on the job, and be highly reliable. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone.
This is an entry-level position that offers on the job
paid training
. Compensation is commensurate with experience and while prior contact center experience isn’t required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great
communication skills
and be willing to constantly learn on the job.
————– – POSITION
RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential
Duties
Handle inbound and outbound contacts in a courteous, timely, and professional manner
Listen to customers, understand their needs, and resolve customer issues
Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
Follow the processes of the Client program and perform all tasks in a courteous and professional manner
Utilize systems and technology to complete account management tasks
Accurately document and process customer claims in appropriate systems
Follow all required scripts, policies, and procedures
Utilize knowledge base and training to accurately answer customer questions
Comply with requirements surrounding confidential information and personal information
Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed.
Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay
up-to-date
on changes to program knowledge, systems, and processes
Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It’s about
building relationships
and turning the knowledge you gain in train…
