Overview
Automotive Service Advisor Jobs in Edmonton at Fairway Automotive Inc.
We are an established auto repair shop in Edmonton seeking a Service Advisor / Office Administrator to be the primary point of contact for our customers. This role focuses on handling inbound calls and walk-ins, explaining our services clearly, preparing accurate and detailed quotes, and coordinating work with our technicians.
You will thrive in this position if you enjoy dealing with people, can stay organized in a busy shop environment, and are comfortable working with computer-based shop or invoicing software.
Key Responsibilities
- Greet customers in person and on the phone, provide a professional first impression, and build strong long-term relationships.
- Ask diagnostic questions and gather information about the customer’s vehicle concerns to help our technicians and support accurate quoting.
- Explain the services we provide (maintenance, repairs, inspections, etc.) in clear, simple language that customers can understand.
- Prepare detailed written estimates and quotes, including parts, labour, and any shop fees, and review these with customers for approval.
- Create and manage work orders in our shop management system and ensure all customer and vehicle information is accurate and up to date.
- Schedule customer appointments, manage drop-offs and pick-ups, and coordinate workflow with technicians to keep the day running smoothly.
- Keep customers updated on the status of their vehicles, additional recommended work, timelines, and final costs before pickup.
- Process payments, prepare invoices, and ensure all documentation (quotes, work orders, invoices) is complete and properly filed.
- Respond to emails and online inquiries promptly, providing information about services, pricing, and availability.
- Assist with basic office tasks such as filing, ordering supplies, and maintaining a clean, organized front office and reception area.
Qualifications
- Previous experience in an office, customer service, or administrative role (auto repair or related industry experience is required).
- Strong communication skills and a friendly, professional phone manner.
- Comfort explaining technical information in a non-technical way to customers.
- High attention to detail and accuracy when preparing quotes, estimates, and invoices.
- Ability to multitask and stay organized in a fast-paced shop environment.
- Proficiency with computers and office software (email, basic spreadsheets, invoicing or shop software experience is an asset).
- Reliable, punctual, and able to work full-time on-site in Edmonton.
Work Schedule and Compensation
Full-time, on-site position in Edmonton, AB.
Typical schedule: Monday to Friday, daytime hours (some flexibility may be required based on shop needs).
Pay: $24.00-$28.00 per hour
Experience:
- Automotive Service Advisor: 2 years (required)
Work Location: In person
Title: Automotive Service Advisor
Company: Fairway Automotive Inc.
Location: Edmonton
