Overview
Automotive Collision Appraiser / Estimator Jobs in Leduc, AB at Johnny K CARSTAR Group
Full job description
TheAutomotive Collision Appraiser /Estimatorwill be responsible for providing exceptional customer support through various channels including phone, email, and in-person client interactions.
You will play a pivotal role in ensuring seamless operations and exceptional customer service. Your primary responsibilities will include writing estimates for vehicles on-site and Photo Based, using an online system to manage estimate bookings, disassembling vehicles, logging, and categorizing vehicle damage information, moving vehicles, taking pictures, working with Insurance vendors & third-party customers, and assisting everyone through the standard estimate process.
Additionally, you’ll be responsible for efficiently handling damage entry tasks, including reviewing new assignments, estimates, and our management system, as well as maintaining your email inbox. Utilizing Excel, Body Shop Connect, Qapter, Progi and ARMS.
You will also be instrumental in keeping our front of office area organized and customer-ready and will play a vital role serving as the face of our company, greeting customers with a warm smile. This role requires a high level of organizational skills, attention to detail, and a customer-centric mindset, making you an integral part of our team.
KEY RESPONSIBILITIES
Vehicle Damage Assessments –The main conduit for gathering, organizing, and inputting vehicle damage-related data.
Customer Communication– The main contact for all communication related to vehicle damages & estimates.
Conflict Resolution –investigate and resolve customer issues, escalating to the appropriate department or lead when necessary.
Collision Knowledge –Assist customers in reviewing and understanding their estimates/ repair worksheets and answer general collision inquiries.
Cross-Team Collaboration– Collaborate with Parts teammates, Team Leads and CSR’s to provide comprehensive solutions for clients. Communicating customer feedback to relevant departments.
Feedback and Reporting– Gather information from production staff, team lead, and parts to provide insurance partners with accurate and up-to-date information through various portals (ARMS, Mitchell & Qapter).
QUALIFICATIONS
High school diploma or equivalent
2 years minimum Automotive related Experience (in autobody/body shop environment)
Proficient in using CRM software and other relevant tools.
KEY ATTRIBUTES
Empathetic and patient demeanor
Team Player with excellent interpersonal skills
Ability to adapt to change and learn quickly.
Strong organizational skills and ability to multi-task
Goal-oriented and customer-focused mindset
Strong verbal and written communication skills
Excellent problem-solving abilities and attention to detail
Ability to remain calm and professional in high-pressure situations.
WHAT WE OFFER
Collaborative and respectful work environment for all employees
Health Benefits
Vacation Time
Training and professional development opportunities
Work-Life Balance
Job Type: Full-time
Salary: $65,000.00-$80,000.00 per year
Benefits:
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Tuition reimbursement
Vision care
Wellness program
Flexible Language Requirement:
French not required
Schedule:
Monday to Friday
No weekends
Supplemental pay types:
Bonus pay
Application question(s):
Please list any auto …
Title: Automotive Collision Appraiser / Estimator
Company: Johnny K CARSTAR Group
Location: Leduc, AB
Category:
