Overview
Audiometric Technician Jobs in Winnipeg, MB at Amplifon
Full job description
About Us:
Amplifon, a global leader in hearing care, is expanding in the Canadian market, and we are looking for the next generation of talent who is passionate about delivering a personalized, best-in-class customer experience to people who need hearing care. With our network of clinics across Canada, our Audiometric Technicians are dedicated to supporting an estimated 4.5 million Canadians who are hearing-impaired.
About the Role:
As an Audiometric Technician, you change lives by empowering people to rediscover all the emotions of sounds. You will be responsible for delivering a high standard of customer care demonstrated by executing the following responsibilities:
Support the Hearing Care Professional with hearing screenings, hearing aid repairs, cleaning, and maintenance.
Guide the customer journey as the first point of contact, by providing a caring and personalized experience and setting expectations for their clinic visit.
Manage the scheduling and confirmation of appointments for new and existing customers.
Prepare Hearing Care Professionals for customer appointments by communicating relevant customer information.
Convert outbound and inbound calls into appointments and drive marketing campaigns by managing callback and lead lists.
Maintain accurate customer database by ensuring that customer records are updated regularly.
Create invoices for products and services rendered; process payments from customers and maintain accurate financial records.
Educate customers on Amplifon programs, products, and services and resolve customer inquiries.
Maintain efficient clinic operations by overseeing clinic inventory and organization, supporting customers with basic hearing aid maintenance and repairs, and proactively anticipating clinic and customer needs.
Collaborate with colleagues to create a welcoming, efficient, and high-performing clinic culture that is compliant with company operational and quality standards.
What we Offer:
Competitive Compensation: We provide a competitive pay structure, including industry-leading salaries and incentive bonus opportunities.
Robust Benefits: We offer a comprehensive benefit package, a company RRSP match, ample paid time off, and more to foster an award-winning employee experience.
Growth: As our team continues to grow, we want you to grow with us, so we offer our employees continuous professional development and growth opportunities to ensure our employees are engaged, challenged, and satisfied.
Impact: We help our clients rediscover all the emotions of sound, and we have fun doing it! Our teams around the world are passionate about working together to change lives.
What You Need:
Education & Experience Requirements
High school diploma or equivalent
Diploma in business or medical administration is preferred
2+ years of administrative experience, preferably in medical setting
2+ years of customer service experience
Knowledge of the hearing aid industry preferred
Required Skills
Excellent oral and written communication skills in English
Excellent interpersonal skills
Able to build and maintain professional rapport with clients and colleagues
Able to work independently, autonomously, and as a collaborative leader of a team
Able to discern and maintain client confidentiality
Able to prioritize work efficiently in a fast-paced work environment, without jeopardizing the client experience
Proficient with MS …
Title: Audiometric Technician
Company: Amplifon
Location: Winnipeg, MB
Category:
