Overview
Assessment Worker Jobs in Mississauga, Ontario at Region of Peel
Title: Assessment Worker
Company: Region of Peel
Location: Mississauga, Ontario
Assessment Worker, Income and Social SupportsHuman Services – Income and Social SupportsCUPE LOCAL 966Status 5 Regular Full-time and 5 Contract Full-time up to 12 monthsSalary Range $55,113 to $64,769 per annumWork Mode Remote *see below for more details about this work mode.Location 7120 Hurontario St., MississaugaHours of Work 35 hours per weekWho we areIncome and Social Supports provides Peel residents with the supports needed to help navigate and access income and stability supports to enable self-sufficiency and improved quality of life. We deliver an efficient, inclusive and people-focused social assistance program and provide people with a range of services and supports to respond to their unique needs to enable employment opportunities and independence.
The RoleAs the Assessment Worker, you are the initial point of contact who provides front line customer service to all clients and public to the Assessment and Intake Reception Unit by telephone and online in accordance with legislation and our Regional Values. In this role, you will assess immediate client needs, complete application to determine pre-eligibility of Human Services subsidy programs, and provide referral and resources to internal and external services.
What you will do in this role
Provides primary access for Human Services clients and public on the phone, on line, mail and Teletypewriter
Assess client needs for financial, employment, housing and childcare subsidy
Employ a holistic approach to prioritize immediate needs for financial assistance, employment, children’s services or housing subsidy
Utilizes comprehensive knowledge of legislation and approved procedures to assess pre-eligibility for assistance in all Human Services program areas
Explains criteria and completes applications for all applicable subsidy programs on the applicable technology; such as Social Assistance Technology, Ontario Child Care Management System(OCCMS), Client Management System (CMS)
Documents reason(s) for an applicant’s withdrawal of an application
Makes referrals to other internal and community resources that may meet their needs and complete required computer processing
Schedules appropriate appointments in Centralized Booking System (CBS) based on clients’ circumstances, such as medical restrictions or language barriers
Uploads and process online applications for Ontario Works, Peel Access to Housing, and Childcare Subsidy
Utilizes case management strategies to ensure timely follow-up and processing of caseload as per provincial standard
Prepares statistical and administrative reports as required
What the role requires
High school diploma, plus 1 year of related experience within Human Services
Excellent verbal and written communication skills
Interpersonal skills to deal effectively with a variety of individuals
Excellent assessment and problem solving skills
Knowledge of relevant legislation/policy/procedures including Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), the Ontario Works/Ontario Disability Support Program, Day Nurseries, Social Housing Reform, Residential Tenancy and Human Rights Acts
Skills/Abilities
Knowledge of all Human Services program areas
Knowledge of Regional, municipal and community services
Computer skills, including CBS, CMS, Social Assistance Technology, OCCMS, TTY and MS Office
Good organizational and time management skills with accuracy to ensure correct and efficient data entry…
