Overview
Account Director Jobs in Old Toronto at Orium
Title: Account Director
Company: Orium
Location: Old Toronto
Category: Business, Sales
Location: Old Toronto
Orium is seeking adynamicand experienced Account Director tojoin our team. In this role you’ll work closely with customers to transform ideas and opportunities into successful project engagements. You’re a people person who thrives onbuilding relationshipsand trust, and you love working with customers. With experience in digital, e-commerce, and professional services agencies, you understand the complexity of scoping and delivering project work.
You possess a deep understanding of software design and development for various user interfaces, including retail e-commerce, D2C, B2B, and workplace tools. Your broad knowledge allows you to advise effectively on software and technology while leading strategic programs with multiple stakeholders and multi-year timelines.
Responsibilities
Working collaboratively with the account services team, you’ll shepherd opportunities through our sales process, including pitch and SOW development
Develop and maintain comprehensive account plans, driving growth and building cross-departmental relationships by negotiating renewals, expanding our reach, and presenting new ideas to customers
Support new business development within existing customers
Manage existing accounts, account plans, and serving as a point of first contact for your clients within Orium
Maintain strong working relationships with delivery teams, to support engagements according to the scope and with a high degree of quality
Attend and participate in meetups, conferences, and other industry events
Review delivery teams’ implementation to ensure alignment to vision, goals, and that the solution is meeting the identified customer success criteria / KPIs
Help lead roadmap planning, various design and strategic workshops, quarterly business reviews, and project check-ins as a trusted advisor to the client
Able to travel to meet customers and partners across the Americas (global travel may be required but few and far between, if so)
Skills and Qualifications
5+ years experience in account management, customer success, sales or business development
3+ years experience working in a professional services customer-facing role; must be comfortable communicating with clients
Proven experience managing accounts with projects or offerings across websites, e-commerce experiences, or other design/development opportunities
Knowledge of the digital commerce landscape and an understanding of the emerging technology ecosystem, including Composable Commerce, modular DXP, customer data platforms, and journey orchestration
Comfortable juggling many responsibilities at one time and playing different roles on the team and in projects if necessary
Strong presentation skills to showcase learnings and recommendations to executive stakeholders and gain their buy-in
Experience in aligning teams and bringing together several stakeholders throughcollaborative work
Excellentcommunicationand time management skills
Prior experience with Google Analytics and/or Adobe Analytics; GAIQ certification is an asset.
Experience working with conversion rateoptimization(CRO) and/or A/B and Multivariate
Professional working fluency in Spanish is a bonus; however, is not required
Is this Role a Fit for You?
The role emphasizesteam collaboration, user-centred thinking and business acumen, as well as strong account and relationship management. We value leaders with a maker’s attitude,collaborativeenergy, andentrepreneurial spi…
