Overview
WorkForce Software, Sr. Manager, Digital Customer Experience & Automation Jobs in Québec, Canada at ADP, Inc.
Title: WorkForce Software, Sr. Manager, Digital Customer Experience & Automation
Company: ADP, Inc.
Location: Québec, Canada
Category:
Work Force Software, an ADP company, is hiring a Sr. Manager, Digital Customer Experience & Automation
Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?
Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?
Well, this may be the role for you. Ready to make your mark?
The Work Force Software WFS) Sr. Manager, Digital Customer Experience & Automation will own the architecture and operational execution of our global digital customer experience ecosystem. This role is responsible for designing, building, and optimizing the automation frameworks, in-product engagement flows, and multimedia enablement experiences that power scalable, tech-touch customer journeys.
P artnering closely with the Engagement & Experience Manager, Customer Success, Product, and Marketing, this role will translate digital engagement strategy into structured automation workflows and immersive digital experiences that accelerate onboarding, drive feature adoption, and support retention at scale.
Like what you see? Apply now!
What you’ll do:
Own the end-to-end digital CX architecture across Gainsight PX, Gainsight CC, Docebo, and lifecycle automation platforms, ensuring systems work together seamlessly.
Design and build scalable automation workflows that support onboarding, adoption milestones, feature launches, renewal readiness, and expansion triggers.
Develop and deploy in-product engagement experiences, including tooltips, walkthroughs, feature announcements, and contextual guidance.
Create and produce multimedia enablement assets such as product videos, micro-learning modules, interactive tutorials, and embedded digital education.
Translate product updates and technical capabilities into structured digital journeys that are intuitive, measurable, and behavior driven.
Establish automation logic based on segmentation, product usage signals, health indicators, and lifecycle stage.
Build dashboards and performance tracking to measure workflow effectiveness, engagement depth, and adoption impact.
Continuously refine automation and digital engagement models based on behavioral data, experimentation, and customer insights.
Partner cross-functionally to ensure digital automation aligns with broader retention, expansion, and customer experience objectives.
Requirements:
10+ years of experience in digital experience architecture, UX/UI design, marketing automation, or product engagement within a B2B SaaS environment.
Proven experience designing and building scalable digital ecosystems that connect product engagement, community platforms, learning systems, and automation workflows.
Hands-on expertise with Gainsight PX and/or Gainsight CC, including configuration, workflow logic, segmentation, and in-app engagement deployment.
Strong UX/UI background with the ability to architect intuitive, user-centered digital journeys that drive adoption and engagement.
Proficiency in front-end technologies such as HTML, CSS, and JavaScript, with the ability to customize digital experiences and platform components when needed.
Demonstrated experience producing high-quality multimedia enablement assets, including screen-recorded tutorials, product videos, interactive walkthroughs, and digital learning modules.
Experience translating product functionality and technical requirements into intuitive, visual, and interactive digital experiences.
Strong analytical skills with the ability to leverage behavioral data and usage metrics to optimize automation workflows and digital engagement performance.
Experience building or scaling digital platforms from early-stage implementation through maturity preferred.
Ability to collaborate cross-functionally with Product, Customer Success, Marketing, and Operations to operationalize digital experience initiatives.
Ability to travel up to 10%.
A college degree in marketing, communications, design or related field is great but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include:
THINGS THAT SET YOU APART:
Growth in active community participation and engagement rates.
Improved digital adoption and PX usage metrics.
Increase in self-service resolutions and customer satisfaction.
Demonstrated impact on retention and expansion outcomes.
What are you waiting for?
Apply today!
YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of our Business Resource Groups2 where you can connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, fast-paced environment with plenty of opportunities to progress .
Continuously…