Overview
Virtual Chat Assistant-Remote (LED GIANT) Jobs in Vancouver, British Columbia at BCJobs
Title: Virtual Chat Assistant-Remote (LED GIANT)
Company: BCJobs
Location: Vancouver, British Columbia
Job Title:Virtual Chat Assistant – RemoteJob DescriptionOverview:As a Virtual Chat Assistant working remotely, you will be a key player in providing support and assistance through virtual chat platforms. Your role will involve engaging with users, addressing inquiries, and ensuring a positive and seamless virtual interaction.
Responsibilities
Virtual Support:
Engage with users through virtual chat platforms in a professional and friendly manner.
Provide timely and accurate responses to user inquiries, troubleshooting issues, and offering solutions.
Customer Assistance:
Assist customers with product or service-related questions.
Guide users through processes, providing step-by-step instructions when needed.
Problem Resolution:
Effectively identify and resolve customer concerns and issues.
Escalate complex problems to appropriate channels for further resolution.
Information Retrieval:
Access and retrieve information from databases or knowledge bases to provide accurate responses.
Stay updated on product or service changes to deliver current and relevant information.
Communication:
Communicate with users professionally and empathetically.
Maintain a positive and helpful tone in all interactions.
Documentation:
Record and document customer interactions, issues, and resolutions accurately.
Provide feedback and insights to improve virtual chat processes.
Multitasking:
Manage multiple chat conversations simultaneously while maintaining quality and efficiency.
Adaptability:
Adapt to changes in procedures, technology, or product information.
Qualifications
Experience:
Previous experience in customer service, virtual assistance, or a related field is advantageous.
Familiarity with virtual chat platforms.
Communication Skills:
Excellent written communication skills.
Ability to convey information clearly and concisely.
Problem-Solving:
Strong problem-solving skills and the ability to think on your feet.
Capacity to troubleshoot and provide effective solutions.
Empathy:
Demonstrated ability to empathize with customers and understand their needs.
Tech Proficiency:
Comfortable using chat software and other communication tools.
Basic knowledge of computer systems and internet applications.
Time Management:
Efficient time management skills to handle multiple chats concurrently.
Value
