Overview
Victim/Witness Services Worker Jobs in London, Canada at Fonction publique de l’Ontario
Title: Victim/Witness Services Worker
Company: Fonction publique de l’Ontario
Location: London, Canada
Category:
Help people navigate the most difficult times of their lives
Bring your empathetic communication skills and understanding of complex case management, needs assessment, emotional support and client advocacy to a dedicated team as we support victims and witnesses of crimes while they participate in the criminal court process.
Salary: $1,265.80 – $1,554.23 Per week
* * Indicates the salary listed as per the OPSEU Collective Agreement.
Apply By: Monday, July 6, 2026 11:59 pm EDT
Location and Travel
Simcoe (Norfolk County) position will work primarily out of the Simcoe office but requires regular travel to the Cayuga satellite office (approximately twice per week) as well as occasional travel to the Brantford main office (approximately 1-2 times per month).
- 50 Frederick Hobson VC Drive, Simcoe
- 10 Echo Street West, Cayuga
- 80 Wellington Street, Brantford
About the job
As a team member with the Victim/Witness Assistance Program (VWAP) office, you can expect the typical day to include responsibilities such as:
- Informing clients about their case, victims’ rights, and what they need to know about and can expect during the criminal court process
- Educating and helping victims and witnesses understand their role in the criminal justice system
- Providing emotional support and crisis intervention to vulnerable clients through a trauma-informed and victim-centered lens, including assessing risks and needs
- Maintaining relationships with criminal justice partners and community agencies to advocate on behalf of your clients and refer clients for services such as counselling and safety planning
- Documenting throughout the case management process to create timely and accurate case notes
- Participating in projects to review and improve services, committees to collaborate and build relationships, and public education activities to promote the program
Qualifications
- Mandatory requirements: Valid class ‘G’ driver’s license or equivalent, as recognized by the Province of Ontario (only required for Simcoe position)
- Technical Knowledge: Ability to support marginalized and vulnerable clients who are victims or witnesses of crimes, including intimate partner violence, sexual assault, child abuse, and homicide
- Technical Knowledge: Crisis response and intervention skills to help clients in need
- Technical Knowledge: Able to interpret and apply relevant legislation and policies about victims of crime and court proceedings
- Judgement and Problem Solving
Skills:
Identify risks to clients, develop case plans, make appropriate referrals and communicate to justice partners
- Judgement and Problem Solving
Skills:
Address complex client needs based on information provided
- Judgement and Problem Solving
Skills:
Recommend new services or service improvements and foster cooperation when implementing changes
- Judgement and Problem Solving
Skills:
Collaborate with team members and manager on complicated and contentious issues
- Communication, Interpersonal and Teamwork
Skills:
Support clients from diverse communities and be sensitive to their needs
- Communication, Interpersonal and Teamwork
Skills:
Network with community agencies and work together with criminal justice partners
- Communication, Interpersonal and Teamwork
Skills:
Write reports and case file summaries
- Communication, Interpersonal and Teamwork
Skills:
Help develop and deliver training programs and public education sessions
- Communication, Interpersonal and Teamwork
Skills:
Contribute to an inclusive environment for team members and clients
- Case Management, Organizational and Planning
Skills:
Manage a large caseload of files with little supervision
- Case Management, Organizational and Planning
Skills:
Prioritize work in an environment with challenging and urgent deadlines
- Computer
Skills:
Use a variety of MS Office software for communication, reports, and presentations
- Computer
Skills:
Work with database systems to access and maintain case and client records
- Computer
Skills:
Use video conferencing systems and applications to engage with clients
What we offer
- A comprehensive training program to ensure that all Victim/Witness Services Workers have the skills needed to support both their clients and themselves
- Mental health support through a trauma-informed lens, training and resources on compassion fatigue, burnout and vicarious trauma, and continuous support from your management team
- Opportunities to grow across ministries and job functions
- Flexible learning and developmental opportunities, including education and mentorship programs
- Employee networks offering support for and education about underrepresented groups
- A defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
- Optional enrollment in group health, dental, life and disability benefits
- A range of vacation and leave options
- Employee and Family Assistance Program, which provides confidential counseling services
- Inclusive Counselling Services, which provides confidential mental health support from professionals belonging to diverse communities
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