Overview
Vice President, Professional Services Jobs in Toronto, Ontario at Planful
Title: Vice President, Professional Services
Company: Planful
Location: Toronto, Ontario
About UsPlanful is the pioneer of financial performance management cloud software. The Planful platform is used around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and analytics. Planful empowers finance, accounting, and business users to plan confidently, close faster, and report accurately. More than 1,300 customers, including Boston Red Sox, Bose, 23andMe, Zappos, and Five Guys rely on Planful to accelerate their cycle times, increase productivity, and improve accuracy. Planful is a private company backed by Vector Capital, a leading global private equity firm. Learn more at www.planful.com.
About The RoleAs theVice President of Professional Servicesat Planful, you will play a crucial role in ensuring the successful delivery of Planful’s solutions to customers, globally. You will be responsible for leading a team of implementation leaders, overseeing the delivery of customer implementations, and working closely with the sales team to identify and deliver solutions that meet customer needs.
You will also have the opportunity to work with a wide range of customers across various industries and geographies, giving you exposure to diverse business challenges and opportunities. Overall, this role offers a unique opportunity to make a significant impact on the success of Planful’s customers and the company as a whole.
Responsibilities
Oversee a team of professional services leaders to ensure the successful delivery of customer implementations.
Foster a culture of teamwork, collaboration, and a customer-focused mindset within the Professional Services organization.
Ensure the team has the necessary resources, tools, and training to deliver exceptional customer experiences.
Oversee the delivery of customer implementations, ensuring that they are completed on time, within budget, and to the customer’s satisfaction.
Ensure project timelines, budgets, and resource allocation to projects are managed appropriately and aligned to expectations and best practices.
Ensure appropriate project health is tracked, managed and communicated.
Develop and implement strategies to drive customer satisfaction and long term retention, including identifying upsell and cross-sell opportunities.
Work closely with the sales team to support new business opportunities and develop proposals and presentations for customers.
Partner with customer leaders to understand their business challenges and develop customized solutions that meet their needs.
Engagement with product and engineering teams when additional support is required to deliver a customer solution successfully.
Collaborate with other internal teams, including sales, marketing, and customer success, to ensure alignment and coordination across the organization.
Establish and maintain processes and best practices for the Professional Services organization.
Continuously evaluate and improve processes to ensure efficiency and effectiveness.
Stay up-to-date with industry trends and best practices and incorporate them into the organization’s operations and strategies.
Align closely with the partner organization and support partner deliveries and escalations, as well as support implementation bootcamps to facilitate successful partner onboarding efforts.
What You Bring to the Table
Experience in second line leadership, managing global professional service teams.
Accounting or FP&A technology experience focusing on financial reporting and budg…
