Overview
Utilities Clerk 3 – Regular Full-Time Jobs in Squamish, BC at District of Squamish
Full job description
The District of Squamish is located in the unceded traditional territory of the Skwxwú7mesh Úxwumixw (Squamish
Nation). We offer gratitude to the Skwxwú7mesh People who have lived on these lands since time immemorial.
External Job Posting
Position:Utilities Clerk 3
Status:Regular Full-Time
Work Area:Public Works
Posting Date:April 22, 2024
Closing Date:Open until filled
GENERAL SUMMARY
Working in Public Works and reporting to the Director of Public Works, the Utilities Clerk III performs a variety of clerical
and technical duties. Providing exceptional internal and external customer service and the ability to explain complex Public
Works programs to those customers is a key part of this role.
Main Duties and Responsibilities:
Customer Service:
Contributes to the success of our team and creation of our thriving community by fostering the District of Squamish
corporate values: Respect, Integrity, Connection and Progress.
Receives and relays telephone or counter enquiries to the appropriate person, provides detailed technical
information related to Cross Connection Control, Source Control, Water Metering and other utilities activities as
required and works to resolve customer complaints to the customer’s satisfaction and when necessary refers
customers to the appropriate resource.
Ensures necessary follow-up occurs with customers to ensure customer satisfaction is high.
Main Duties and Responsibilities:
Coordinates the District’s Cross Connection Control and assists in coordinating the Districts’ Source Control and Water
Metering Programs which include:
o Education and outreach
o Assisting with customer site audits
o Analyzing ICI customer water consumption patterns
o Customer billing inquiry and complaint resolution
Completes and processes a variety of technical and financial documents such as backflow assembly test reports,
property backflow assessment reports, water metering records, purchase orders, service requests, and work orders,
etc.
Processing work orders for the various departments in Public Woks.
Answers phone calls and resolves public queries or directs the call to the appropriate department.
Attends to the front counter in a professional manner to deal with members of the public, contractors or other staff.
Collects and enters various data, records, drawings and maintains electronic and hard copy databases.
Writes letters, memos and assists in repairing technical reports for Public Works as directed.
Receives inquiries and complaints in a professional manner.
Assists in coordinating and responding to technical inquiries.
Reconciles water server and storm service requests monthly.
Reconciles bulk sewage receiving records monthly.
Reconciles potable and non-potable bulk water fill records monthly.
Completes third party invoicing requests as required.
Reviews and reconciles credit card accounts on a monthly basis.
Receives and coordinates incoming service requests from the DS Request program.
Assists with coordinating Public Works participation in staff engagement events such as Public Works Week and Pitch
In Week, Potluck lunches, etc.
Schedules appointments, organizes meetings and sets-up and cleans-up meeting room.
Coordinates training, travel and accommodation for others.
Orders departmen…
Title: Utilities Clerk 3 – Regular Full-Time
Company: District of Squamish
Location: Squamish, BC
Category:
