Overview
user support technician Jobs in Maple Ridge, BC at Ntek Design Solutions
Full job description
Work Term: Temporary
Work Language: English
Hours: 40 hours per week
Education: College/CEGEP
Experience: 2 years to less than 3 years
Work setting
Computer hardware or software retailer/wholesaler
Willing to relocate
Private company, corporation or industry
Private sector
Tasks
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents
Supervision
No supervision responsibility
Computer and technology knowledge
Device drivers
Networking software
Networking hardware
Networking security
Extranet
Intranet
Internet
Servers
Desktop applications
File management software
Word processing software
Presentation software
Communication software
3D graphic software
Website creation and management software
Mapping and data visualization software
MS Office
MS Windows
SharePoint
Spreadsheet
WordPress
Specialization or experience
Specialized environmental skills and knowledge
Security and safety
Criminal record check
Transportation/travel information
Own transportation
Vehicle supplied by employer
Willing to travel regularly
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Repetitive tasks
Attention to detail
Combination of sitting, standing, walking
Own tools/equipment
Internet access
Cellular phone
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Organized
Team player
Ability to multitask
Time management
Honesty
Screening questions
Are you currently legally able to work in Canada?
Do you currently reside in proximity to the advertised location?
Do you have previous experience in this field of employment?
What is the highest level of study you have completed?
Green job
Involves duties and responsibilities that lead to positive environmental outcomes
Workplace information
On the road job
Title: user support technician
Company: Ntek Design Solutions
Location: Maple Ridge, BC
Category:
