Overview
user support technician Jobs in Brampton at BIT Solution
Work Term: Permanent
Work Language: English
Hours: 30 to 40 hours per week
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: 7 months to less than 1 year
Work setting
General office
Tasks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Supervision
1 to 2 people
Certificates, licences, memberships, and courses
Network+ Certification
Certified Management Consultant (CMC)
Information Systems Professional (ISP)
Computer and technology knowledge
JavaOS
Device drivers
Networking software
Networking hardware
Networking security
Internet
Servers
Desktop applications
File management software
Security software
Multimedia software
Word processing software
Presentation software
Mail server software
Communication software
Programming software
Website creation and management software
Web service design
Business diagram software
Desktop publishing software
Database software
Programming languages
Software development
Data analysis software
JavaScript
MS Office
MS Windows
SharePoint
Wireless networks
WordPress
Security and safety
Criminal record check
Transportation/travel information
Valid driver’s licence
Work conditions and physical capabilities
Fast-paced environment
Tight deadlines
Repetitive tasks
Handling heavy loads
Physically demanding
Manual dexterity
Attention to detail
Sitting
Combination of sitting, standing, walking
Standing for extended periods
Own tools/equipment
Cellular phone
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Screening questions
Are you available for shift or on-call work?
Are you willing to relocate for this position?
Do you have the above-indicated required certifications?
What is the highest level of study you have completed?
What is your current field of study?
What is your current level of study?
Other benefits
Free parking available
Title: user support technician
Company: BIT Solution
Location: Brampton
