Overview
user support analyst Jobs in Burnaby at UMBRELLA Consulting
- Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: Experience an asset
- or equivalent experience
-
Work setting - Consulting firm
- Private company, corporation or industry
- Private sector
-
Tasks - Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
-
Supervision - No supervision responsibility
-
Computer and technology knowledge - Security software
- Multimedia software
- Word processing software
- Presentation software
- Communication software
- Project management software
- Programming software
- Database software
- MS Office
- MS Windows
- Spreadsheet
-
Area of work experience - Quality assurance or control
-
Area of specialization - Project management
-
Work conditions and physical capabilities - Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sitting
-
Own tools/equipment - Cellular phone
-
Personal suitability - Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
-
Employment terms options - Shift
-
Employment terms options - Day
-
Health benefits - Health care plan
-
Financial benefits - Bonus
Title: user support analyst
Company: UMBRELLA Consulting
Location: Burnaby
