Overview
User Experience Researcher Jobs in Toronto, Ontario, Canada at Mindlance
Title: User Experience Researcher
Company: Mindlance
Location: Toronto, Ontario, Canada
Job Details:
Job Title: UX Researcher
Location: Toronto, ON
Contract: 6+ months of contract with chances of extension
Type: Full-Time Contract
Job Description:
- CXR&I is part of the Client Experience & Digital Design (CXDD) team, rolling up under the Insurance Digital team. The CXDD team has around 30 people. CXR&D Mandate: We turn insight into impact by revealing the true needs and concerns of real clients, consumers and advisors.
- CXDD mandate: Define and bring to life transformative experiences through insight, data and empathy.
- Team culture: collaborative, integrated across CXDD, interacts with stakeholders across insurance (all LOBs, all journey moments).
Must Have:
- An undergraduate Degree with a preference for a degree in Sociology, Psychology, Strategic Design, HCD, innovation or a related field
- A minimum of 5 years of experience in consumer research, UX research design, design strategy or a related field
- A deep understanding of design thinking or human-centered design and design research as a discipline
- A deep understanding of evaluative research methodologies, including best practices in UX research, usability testing, and experimental design (e.g., A/B testing)
- Experience designing and facilitating multi-stakeholder projects/engagements and workshops to drive prioritization and alignment.
- Demonstrated experience designing, facilitating, and leading evaluative research projects, including usability testing sessions, A/B testing, and information architecture testing
- Comfortable leading an end-to-end design thinking process: scoping, fieldwork, synthesis, ideation, socializing findings, and driving outcomes through actionable insights and recommendations
- Proven experience in developing customer experience journey maps, personas, and excellent ability to build strategic narratives and bring them to life CS [Usability assessment]
- Strong consultative skills, work experience, and a demonstrated ability to provide advice and expertise on multiple complex, high-impact, and mission-critical initiatives simultaneously
- A Self-starter attitude demonstrates high initiative in engaging key partners.
- Excellent communication and presentation skills
- Well-developed impact and influence skills
- Demonstrated ability to collaborate closely and work effectively with teams at all levels.
Nice-to-have
- Experience working in a large matrix organization or corporate environment
- Experience working in insurance, financial services, or adjacent industries.
Languages:
- English required, French is an asset
"We use AI in the hiring process."
“Mindlance is an equal-opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and a work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process”.
