Overview
Transcription Services Clerk Jobs in Vancouver, BC at Providence Healthcare
Full job description
Article Flag: Mandatory Vaccination Please Note:
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.
Summary:
Reporting to the Regional Service Manager or designate, the Transcription Services Clerk performs a variety of clerical duties including responding to physician/clinic inquiries regarding the status of transcribed reports, following up with physicians/clinics to clarify status of reports and or resolve routine report transmission issues. Refers customer issues to appropriate transcription team member as required. The Transcription Services Clerk monitors, checks, verifies and corrects provider and institutional data using the Ministry of Health Provider Location Registry (PLR) web application and the Provider Location Registry Consolidator middleware data storage system. Acts as the primary contact on issues related to the systems by responding to user inquiries; identifies and resolves issues/problems related to the capture of provider/institutional entity data including applying understanding of the flow of data within integrated clinical information systems, and its impact on internal/external applications.
Provides updates to Excelleris with provider/institutional entity data for the purposes of accurate report distribution and escalates problems to designate(s) as required. Verifies data from provider location registry and clinical information reports utilizing database software applications, collects, checks, updates/edits data, and corrects errors to maintain data integrity and to ensure compliance with Ministry of Health and LM Health Information Management policies, procedures and standards. Prints/photocopies various reports for distribution and/or faxes to designated areas as required, types a variety of material according to established procedures or as directed.
Qualifications / Skills and Education:
Education
Grade 12, two years’ recent related experience or an equivalent combination of education, training and experience.
Skills and Abilities
Knowledge of medical terminology.
Ability to keyboard at 50 w.p.m.
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to organize work.
Ability to operate related equipment.
Duties and Responsibilities:
Determines status of transcribed report from physicians and clinics as per indicator on report in clinical or transcription information system (e.g., Complete, incomplete or on hold) in transcription platform. Prioritizes report based on status urgency (e.g., STAT Report). Uploads completed reports into the clinical information system.
Notifies physician by email/phone if transcribed report has been delivered successfully, sends email to quality assurance analyst to process if report is on hold, sends email to M*Modal to transcribe if report is incomplete as per set guidelines.
Serves as the first point of contact for all inquiries from physicians and clinics by organizing and prioritizing inquiries to meet established deadlines. Provides basic information and guidance to inquiries from customers such as how to get a dictation access code, dictation access code not working, f…
Title: Transcription Services Clerk
Company: Providence Healthcare
Location: Vancouver, BC
Category:
