Overview
Tier II Technician Remote & Field Support Jobs in Edmonton, Alberta, Canada at SureFire IT Soutions Inc.
Title: Tier II Technician Remote & Field Support
Company: SureFire IT Soutions Inc.
Location: Edmonton, Alberta, Canada
Company Description
SureFire IT Solutions is dedicated to helping Edmonton businesses and non-profits achieve smoother, safer, and more efficient operations through reliable technology solutions. We prioritize simplicity, proactive monitoring, and automation to minimize downtime and maximize productivity. By understanding each client’s unique workflows, we provide tailored and secure systems that support their needs without unnecessary complexity. Our partnership-focused approach emphasizes clear communication, predictable solutions, and long-term success for organizations. At SureFire IT Solutions, we handle technology so clients can focus on their mission, people, and growth.
Role Description
This is a full-time, on-site role based in Edmonton, AB. As a Tier II Technician – Remote & Field Support, you will be responsible for providing technical support for desktop computers, troubleshooting hardware and software issues, and performing computer repair tasks. Additionally, you will deliver field support to clients, assist with system upgrades and maintenance, and ensure optimal system performance and reliability. You will play a key role in supporting our clients’ operations by delivering dependable and effective IT solutions.
Qualifications
- Proficiency in Field Support and providing client-facing technical assistance
- Experience with maintaining, troubleshooting, and repairing Desktop Computers
- Strong Technical Support expertise, including diagnosing and resolving software and hardware issues
- Ability to perform advanced Troubleshooting and Computer Repair efficiently
- Strong communication and interpersonal skills to effectively interact with clients and team members
- Ability to adapt to a fast-paced and dynamic work environment
- Relevant certifications such as CompTIA A+, Microsoft certifications, or equivalent (preferred)
- Driver’s license and reliable mode of transportation for field support visits
- Experience in IT support for businesses or non-profit organizations is a plus
