Overview
Tier II Field Service Technician Jobs in Stoney Creek, ON at Stealth Monitoring
Full job description
Stealth Monitoring is a rapidly growing security firm headquartered in Dallas, TX. As part of our national expansion, Stealth is hiring a Field Service Professional for the Hamilton market.
The core responsibilities of the Field Service Tech II include:
Maintaining and Troubleshooting
o Analog and IP based CCTV Systems
o Access Control Systems
o Intrusion Detection Systems
The Tier II Technician/Installer will be part of the team to drive the success of the region by working cross-functionally with customer success, internal and external IT groups, customers, subcontractors, and suppliers to ensure timely and efficient completion of projects and service initiatives to maintain system uptimes.
Success for the Tier II role is measured by:
Meeting customer needs and addressing customer service issues promptly
Proactively communicating with customers and team members
Overseeing subcontractors on service projects and new installations
A positive and collaborative style
SUPERVISORY RESPONSIBILITIES:
The Tier II Technician / Installer will provide support and guidance for other Field Service technicians.
ESSENTIAL RESPONSIBILITIES:
Repair, replace and maintain low-voltage equipment at customer locations:
IP and analog cameras (Axis, Avigilon, Geovision, Hikvision, etc..)
Video management software (Luxriot, Avigilon, Geovision, etc…)
Windows based DVR/ NVR hardware
Access Control Systems (Feenics, etc..)
Intrusion Systems (DMP, etc..)
Audio systems and amplifiers (Axis, Barix SIP devices, etc..)
Switches, Routers, Power supplies, Power Distribution Units, UPS systems
Cat5 / BNC cable termination (Compression and Crimp)
Integrating equipment onto customer and company proprietary networks
Wireless access point equipment (Ubiquiti, etc..)
Maintain accurate inventory and document field activities
QUALIFICATIONS:
High School or GED required. Additional formal training and certifications in related fields a strong plus
Two plus years ‘experience in the execution of large, complex IP Video Surveillance, Access Control, and Intrusion Systems in a commercial and industrial setting.
Intermediate knowledge of computer networks, including TCP/IP, DNS, DHCP, Gateways, routers, switches.
Intermediate knowledge in the use and applications of Access Control, Intrusion and Video Systems.
Intermediate knowledge in the deployment of large, complex IP Video Surveillance Systems.
Working knowledge of electronic and digital test equipment such as oscilloscopes, multi-meters, and digital cable analyzers.
Basic understanding of Network concepts and architectures.
Extended knowledge of DOS and Windows.
Ability to read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational/product manuals.
Ability to work overtime, alternate shifts, weekends and take on call to meet customer requirements.
A+ Certification and Microsoft certification a plus.
Must be able to obtain and maintain all licenses required by national, state, and local codes.
BENEFITS INFORMATION:
Stealth Monitoring offers great benefits such as:
Medical Insurance
HSA (Health Savings Account)
FSA (Flexible Spending Account)
Dental
Vision
Life Insurance
401K Plan
PTO (Vacation,…
Title: Tier II Field Service Technician
Company: Stealth Monitoring
Location: Stoney Creek, ON
Category:
