Overview
Telephone SALES Representative Jobs in Sydney – Nova Scotia at Mass Markets
Title: Telephone SALES Representative
Company: Mass Markets
Location: Sydney – Nova Scotia
Category: Customer Service/HelpDesk, Administrative/Clerical
Position: TELEPHONE SALES REPRESENTATIVE (Full-Time)
POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTSWe are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world.
There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to
start your career
here. With our industry-leading training, you are sure to grow.
We offer
many
advancement
opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management.
————– – POSITION
RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
Do you strive for excellence and enjoy helping others? This position supports customer service, technical support, and customer sales interactions. You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential
Duties
Handle inbound and outbound contacts in a courteous, timely, and professional manner
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Accurately document and process customer claims in appropriate systems
Follow all required scripts, policies, and procedures
Utilize knowledge base and training to accurately answer customer questions
Comply with requirements surrounding confidential information and personal information
Appropriately escalate customer issues with the managerial team Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay
up-to-date
on changes to program knowledge, systems, and processes
Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It’s about
building relationships
and turning the knowledge you gain in training into customer wins. Representatives
make a difference
to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply.
Ideal candidates for this position are highly motivated, energetic, and dedicated. Required
Must be
18 years of age or older
High school diploma or equivalent
Experience with
data entry utilizing a computer
The ability to read and speak English fluently
Have a wired, high-speed internet connection (Download speed of 20
Mbps+)Excellent organizationa…
